How do I get support!!!
 

My brand new 770 is not working
I called the online sales number to get an Return authorisation
She said I need to speak to a support centre partner, but did not have a number.

I scanned the website, got some numbers, most of whom did not know what a 770 was.

In the end I spoke to carphone warehouse support centre who said that as I had purchased direct from Nokia I need to speak to them. She gave me the customer helpline number.

I called them, they said that they only delt with club nokia members.
She said that the nokia online sales SHOULD BE the place to go.

I called the sales line back. She told me that I should just send them an email requesting an RMA. I have done this, but no response or ack that they have my email.

I tried to register with club nokia but that does not recognise my serial number !!

I tried to send the support line an email. But the site has gone down or the page is not there!!!

Help!!!!

>> I tried to register with club nokia but that does not recognise my serial number !!

This is the WLAN number under the battery, I think. I agree with you, it sounds frustrating to me; this is a large, established company, and these support problems should have been worked out.

me too. it said mine was denied also, or unrecognized.

no problem in Germany
 

May depend on the country. I called the phone support, they understood the problem and pointed me to the local Nokia shop. There is one in the town where I live. I went there, and despite the fact that he never saw such a thing, he said: yes, I'll handle that etc.
I just did not follow through for the simple reason that my device would have to be sent to a central place. Since it's only a minor annoyance with the screen, I did not want to not have my 770 for a while, so I'll wait some more weeks. In particular since I assume that they are still on short suppy, and I don't know if repair infrastructure is already in place.

It does not matter that it had been bought online, they said.

I ordered mine through nokia usa. I had some initial problems and had to exchange my first one (sad times). I had no problem contacting support ever (called them many times now) and my new device is working as I expected the first to work. the number I used is

(888)-256-2098 ---- Nokia USA. They also list other numbers in the recording when you call them if you need specifics. Worked for me. I am on device number 2.

How do I get support
 

Finally got to speak to someone who has now sent me an RMA. Says that TNT will arrange to collect.

No sign of tnt for 3 days :confused:

:mad: Only 3 days? I've got my RMA about two weeks ago. I haven't heard yet anything from local TNT yet... I have already sent two e-mail enquiries to Nokia's online-sales about this matter...
They must be really busy out there or then their strategy is just to play time until I'll forget the whole mess...

How do I get help
 

Finally they came to pick this up yesterday

I will wait to get refund b4 I order replacement :-(

Mike C

UK Support (or lack of)
 

MikeC (or anyone else in the UK) - did your problem end up resolved? I had a similar experience, and made about 25 phone calls before eventually it was picked up by a service centre called Communicaid. But that was a month ago, and when I call Communicaid, they just say they'll chase it up, but nothing happens. There seems to be no-one at Nokia to complain to who will chase it up on my behalf. Any tips anyone on finding help at Nokia?

Good lord, what a debacle. I'm sorry you guys are going through that... just remember, don't take it out on the droids at the end of the phone. There's about 5 layers between them and the people who call the shots. So what did end up happening? (I'm a Canadian who drove to Michigan to snag a 770 at CompuStar or whatever the hell it was, my support options are going to be next to nil)

CompUSA ;)

Well, after 6 weeks I eventually got the 770 back with a new screen. In putting it back together they put the home/esc buttons out of alignment, which looks ugly but I just can't face returning it again. I suppose I could fix that myself if I opened the case, but maybe it's risky - has anyone done this?