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-   -   Is there a feature to record phone calls? (https://talk.maemo.org/showthread.php?t=32933)

Bidybag 2009-10-15 19:52

Is there a feature to record phone calls?
 
Is there a feature to record phone calls? Or is an application like this possible?

Raubtier 2009-10-15 20:06

Re: Is there a feature to record phone calls?
 
application is possible

baksiidaa 2009-10-15 20:56

Re: Is there a feature to record phone calls?
 
Just be careful of legal issues if you start recording phone conversations. http://en.wikipedia.org/wiki/Telephone_recording_laws

muwimax 2009-10-15 21:00

Re: Is there a feature to record phone calls?
 
well iphone has more than one app to do that so legality wont be a problem

Tovalisa 2009-10-15 21:01

Re: Is there a feature to record phone calls?
 
I had a app like that on my n95 also

sevla 2009-10-15 21:12

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by muwimax (Post 347785)
well iphone has more than one app to do that so legality wont be a problem

Really? When did they allow those programs in the app store? Back when i had my iphone (june/july) they didn't have any apps or means of recording conversations.

stuzor 2009-10-15 21:27

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by sevla (Post 347805)
Really? When did they allow those programs in the app store? Back when i had my iphone (june/july) they didn't have any apps or means of recording conversations.

Maybe in the jailbroken app store (cydia)? This is a primary feature in Google voice though.

Soulfarmer 2009-10-15 21:36

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by baksiidaa (Post 347777)
Just be careful of legal issues if you start recording phone conversations. http://en.wikipedia.org/wiki/Telephone_recording_laws

That wiki-page didn't tell me anything about how the law goes here in Finland, but from what I have heard, it is always legal to record your own conversations. E90 had recorder with onebutton start, but the recorder made a peep every now and then. A recorder would be nice for N900

R-R 2009-10-16 00:49

Re: Is there a feature to record phone calls?
 
That'd be nice, combined with IAX support directly on the phone!
(Wouldn't need to go through your VoIP gateway to get to your provider...)

tomtom 2009-10-16 03:27

Re: Is there a feature to record phone calls?
 
I hope there is a possibility of an application for this. Also, extend function so that it could answer calls and record messages.

R-R 2009-10-16 03:45

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by tomtom (Post 348045)
I hope there is a possibility of an application for this. Also, extend function so that it could answer calls and record messages.

Indeed, a general voicemail for skype/sip/IAX/... would be AWESOME! :D

baksiidaa 2009-10-16 04:19

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by muwimax (Post 347785)
well iphone has more than one app to do that so legality wont be a problem

The laws regarding recording of telephone conversations depends on your locale. In certain areas, it is illegal to record a telephone conversation without permission from both parties. Just because a tool exists (or almighty Apple gives it a stamp of approval :rolleyes:) doesn't mean that it's legal.

ruskie 2009-10-16 05:44

Re: Is there a feature to record phone calls?
 
As far as I'm concerend recording for my own personal use(i.e. remmber what I need to bring from the store etc..) is legal in the same way personal irc logging is legal.

But using any of the recordings in court might be a different matter entirely.

Addison 2009-10-16 05:53

Re: Is there a feature to record phone calls?
 
From reading Google Voice a week back, you can only record a conversation when the call is placed to you.

You're not allowed to record if you were the one that dialed.

ossipena 2009-10-16 05:56

Re: Is there a feature to record phone calls?
 
every s60 phone can record telephone conversations. you must buy 3rd party software if you want to get rid of beeps that notifies that the conversation is recorded

N900FTW 2009-10-16 14:04

Re: Is there a feature to record phone calls?
 
I won't rely my info in wikipedia.

eean 2009-11-01 17:30

Re: Is there a feature to record phone calls?
 
The n900 uses pulseaudio and gstreamer to place phone calls.

So parec works exactly how you'd expect it to work. Pulseaudio-utils and gstreamer-utils are both available from the official repo, so all the examples online of how to record with pulseaudio on the linux desktop should work on the n900 (actually I had some trouble due to busybox's grep, but simple parec usage worked fine).

cb474 2009-11-02 03:14

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by ruskie (Post 348091)
As far as I'm concerend recording for my own personal use(i.e. remmber what I need to bring from the store etc..) is legal in the same way personal irc logging is legal.

But using any of the recordings in court might be a different matter entirely.

Yeah, it really doesn't work that way and you may well be breaking the law. It depends on the laws of the country the call is placed from and, in the case of international calls, the laws of the country you're calling to.

The wikipedia article doesn't cover Slovenia, but I'm sure there are laws there about recording phone calls.

In the U.S., according to the wikipedia article, it depends on what state you're in. Twelve states require all parties in the call to be notified that the call is being recorded (check the wikipedia article for a list). The other states require that at least one party in the call has been notified. Although if you're phoning to a state that requires all parties to be notified, then that state's laws may take precedence. If no parties are aware the call is being recorded, nor have given their consent (because they work in a call center), then it's an illegal wiretap. Also, the requirement is that people are notified that the call is being recorded, not that they give their consent (of course you have the option to just hang up if you don't consent). Disabling the beeping notification in a call recording program, as one poster mentions, would make the recording illegal if you do not otherwise notify the person you're calling that the call is being recorded in states where this is required.

So just because the technology is available to record calls and it is legal to obtain this technology, doesn't mean it's legal to use it or legal to use it in any way you see fit.

jjx 2009-11-02 03:50

Re: Is there a feature to record phone calls?
 
I'd quite like to record *all* phone calls automatically, and keep them in a similar way to voice messages in the conversation tracker.

I realise there are legal issues, but it would be a nice feature, for referring back to calls.

cb474 2009-11-02 05:07

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by jjx (Post 363439)
I'd quite like to record *all* phone calls automatically, and keep them in a similar way to voice messages in the conversation tracker.

I realise there are legal issues, but it would be a nice feature, for referring back to calls.

I think the issues are not just legal, but ethical as well. A lot of people would not want or consent to having their calls recorded and would certainly feel violated to find out they were being recorded without their knowledge. It might be convenient (although if you're not a journalist, it's a little hard to imagine what the need really is), but I think people need to take into consideration the person on the other end of the line as well. After all, the call doesn't simply belong to you. It involves at least two people and it's just as much the other persons call as it is yours, regardless of who placed the call. I think the most minimal standards of respect for other people would demand notifying other parties that a call is being recorded.

RevdKathy 2009-11-02 08:24

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by jjx (Post 363439)
I'd quite like to record *all* phone calls automatically, and keep them in a similar way to voice messages in the conversation tracker.

I realise there are legal issues, but it would be a nice feature, for referring back to calls.


*Note to self: don't call jjx*

ossipena 2009-11-02 08:28

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by jjx (Post 363439)
I'd quite like to record *all* phone calls automatically, and keep them in a similar way to voice messages in the conversation tracker.

I realise there are legal issues, but it would be a nice feature, for referring back to calls.

i bet my friends would only be delighted if i'd do that :D

sometimes i have no clue what i promise when talking to the phone. best approach has been calling with my nokia 1100 and keeping e71 calendar ready. if i dont mark something down asap, i'll forget it.

fnordianslip 2009-11-02 09:30

Re: Is there a feature to record phone calls?
 
If I phone in to a call centre and get an automated message saying that "the call may be recorded", then I would take that as permission to record the call. Although I expect that the message is supposed to notify me that the other party intends to record it, it cuts both ways.

cb474 2009-11-02 10:03

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363533)
If I phone in to a call centre and get an automated message saying that "the call may be recorded", then I would take that as permission to record the call. Although I expect that the message is supposed to notify me that the other party intends to record it, it cuts both ways.

I really doubt it works that way. The law, at least in many U.S. states (as I posted above), requires you to notify the other party if you're recording the call. I doubt it really matters what the other party is doing. Each person who is recording must give notification that they're doing so.

You're logic is like saying, if I take my car to a mechanic and sign the estimate for repairs, which is also a waiver giving the mechanic permission to do the repairs, that therefore means that I also have the right to work on the mechanic's car.

Granting one party permission for a specific activity, doesn't just automatically grant all parties permission for a specific activity. I'd say, if you haven't made it explicit that you're recording the call, then you're breaking the law.

The point of the law, after all, is that people are supposed to know the call is being recorded by a specific party. The fact that I tell you that I'm recording a call, in no way gives me knowledge about whether or not you're recording the call.

fnordianslip 2009-11-02 10:06

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by cb474 (Post 363540)
You're logic is like saying, if I take my car to a mechanic and sign the estimate for repairs, which is also a waiver giving the mechanic permission to do the repairs, that therefore means that I also have the right to work on the mechanic's car.

No it isn't.

cb474 2009-11-02 10:09

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363542)
No it isn't.

Yeah, it really is. My example of the mechanic just makes it more obvious how you're idea seems like it makes sense, but it really doesn't. Just because I grant you permission to do something, doesn't mean you've automatically granted me permission to do the same thing.

fnordianslip 2009-11-02 10:17

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by cb474 (Post 363546)
Yeah, it really is. My example of the mechanic just makes it more obvious how you're idea seems like it makes sense, but it really doesn't. Just because I grant you permission to do something, doesn't mean you've automatically granted me permission to do the same thing.

I beg to differ, precisely because of the language that they use in my example. Stating "this call may be recorded" can be construed to be both a statement of fact (i.e. that they might be recording the call, and have advised me of that fact) and equally viably, be considered to be granting permission to record the call.
In your car analogy, there should be no such ambiguity, so your analogy fails. The semantics are different.

Fargus 2009-11-02 10:17

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363533)
If I phone in to a call centre and get an automated message saying that "the call may be recorded", then I would take that as permission to record the call. Although I expect that the message is supposed to notify me that the other party intends to record it, it cuts both ways.

For the UK that is a correct interpretation of the law, though in other countries this is not the case.

Fargus 2009-11-02 10:21

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by cb474 (Post 363546)
Yeah, it really is. My example of the mechanic just makes it more obvious how you're idea seems like it makes sense, but it really doesn't. Just because I grant you permission to do something, doesn't mean you've automatically granted me permission to do the same thing.

The arguement falls down on the basis that it isn't the same activity. The work is to be carried out on a specific car. There is also specific legislation in different areas of contractual and communication law.

cb474 2009-11-02 10:33

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363550)
I beg to differ, precisely because of the language that they use in my example. Stating "this call may be recorded" can be construed to be both a statement of fact (i.e. that they might be recording the call, and have advised me of that fact) and equally viably, be considered to be granting permission to record the call.
In your car analogy, there should be no such ambiguity, so your analogy fails. The semantics are different.

Yeah, "this call may be recorded" could hypothetically mean two different things, but it can't mean both of them at the same time. Either the statement means, the company you've called is giving you permission to record the call. "You may record the call if you so please." Or the statement means, "It is possible that we may be recording the call." From the context it's clear that the statement is intended to mean the latter. You're playing a linguistic game to have it both ways. People don't grant permission through puns and double entendres.

Also, those messages about calls being recording don't simply say "this call may be recorded." You've taken the statement out of context. They pretty much always say something to the effect of "this call may be recorded for quality assurance and training purposes." Do you think that the company you've called is granting you permission to record the call for your own quality assurance and training purposes? It's obvious that the statement is referring to the company's own call recording practices in their call center, not to giving you permission to do something.

What's more, what the law says is that the person recording the call must notify the other party that they are doing so. So even if the other party without prompting said that they were giving you permission to record the call if you wanted to, that still wouldn't be enough. It doesn't matter if they grant permission, before you say anything. What the law requires is that you explicitly notify the other party that you're recording the call.

Basically it just seems like you want an excuse not to have to tell the other party that you're recording the call.

fnordianslip 2009-11-02 11:02

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by cb474 (Post 363558)
Basically it just seems like you want an excuse not to have to tell the other party that you're recording the call.

Now you present a more reasoned argument that it is hard to dismiss as easily as your poor analogy. Nonetheless, as others point out, in the UK my interpretation has some validity which is good enough for me.

cb474 2009-11-02 11:14

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by Fargus (Post 363552)
The arguement falls down on the basis that it isn't the same activity. The work is to be carried out on a specific car. There is also specific legislation in different areas of contractual and communication law.

What you're missing is that my recording the call and your recording the call, if we were to call each other, are also not the same activity. The notification and granting of permission refers to a specific recording, not to all hypothetically possible recordings that could be happening at the same moment. You're really eliding two different things, because they happen to be taking place at the same time (during the same call). My analogy just makes this more obvious.

cb474 2009-11-02 11:16

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363570)
Now you present a more reasoned argument that it is hard to dismiss as easily as your poor analogy. Nonetheless, as others point out, in the UK my interpretation has some validity which is good enough for me.

I stand by my analogy, whether or not your or Fargus understand it. Good luck, I doubt your interpretation has much relevance in a court of law, in the admittedly unlikely circumstance that it comes to that. You should just read the Wikipedia article on this. It talks about the UK as well, my comments were more specific to U.S. (You didn't indicate before that you were talking about the UK.) It does appear in the UK you can record a call without notification purely for your own purposes, although you can't share this recording with any third party. If you're placing an international call though, the applicable laws may be very different.

fnordianslip 2009-11-02 11:32

Re: Is there a feature to record phone calls?
 
My point is primarily about poor use of language, and not so much about interpretation of the law, about which quite frankly, I couldn't care less.
Anyway, 'nuff said I guess on this matter. Hopefully someone will drag it back on topic.

cb474 2009-11-02 11:37

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by fnordianslip (Post 363585)
My point is primarily about poor use of language, and not so much about interpretation of the law, about which quite frankly, I couldn't care less.
Anyway, 'nuff said I guess on this matter. Hopefully someone will drag it back on topic.

Yes, to me you were the one playing fast and loose with the multiple possible meanings of the word "may," using a semantic argument to make a point that just didn't stand up in the context. And my use of language in my mechanic analogy is not poor, simply because you're unable to understand it.

cocayden 2009-11-02 11:43

Re: Is there a feature to record phone calls?
 
In a number of countries(ie most of the US, UK , Canada and Australia) the law states that you can record the call without telling the other party as long as the call is not disclosed to a third party. This differs in some states of the US. Source: http://en.wikipedia.org/wiki/Telephone_recording_laws

The legalities in certain states and territories is not really an issue and as maemo is designed to be open it should be up the user to either enable an option to tell the other party they are recording or tell the other party themselves.
The more important issue is whether or not this can be implemented in maemo.

cb474 2009-11-02 11:47

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by cocayden (Post 363593)
In a number of countries(ie most of the US, UK , Canada and Australia) the law states that you can record the call without telling the other party as long as the call is not disclosed to a third party. This differs in some states of the US. Source: http://en.wikipedia.org/wiki/Telephone_recording_laws

It differs in twelve states in the U.S. and also if you're making an interstate or international phone call. I already posted all that information above in this thread.

jaark 2009-11-02 12:29

Re: Is there a feature to record phone calls?
 
"This call may be recorded" is such a vague and poor use of the language. The announcement can easily be understood as giving permission to both parties to record the call.

In cases where both parties need to be notified that a call is being recorded, this phrase does not help. It does not state if the call is or is not being recorded, it may be that relying on this and recording random calls may be in breach of some versions of the law.

The person in the call center will be well aware that many, if not all calls are recorded. The laws talk about a call being recorded and that one or more parties being aware that it is recorded - not who is doing the recording. If one party is aware that the call is recorded then it is just as ethical for the other party to record it also.

cb474 2009-11-02 12:45

Re: Is there a feature to record phone calls?
 
Quote:

Originally Posted by jaark (Post 363620)
"This call may be recorded" is such a vague and poor use of the language. The announcement can easily be understood as giving permission to both parties to record the call.

In cases where both parties need to be notified that a call is being recorded, this phrase does not help. It does not state if the call is or is not being recorded, it may be that relying on this and recording random calls may be in breach of some versions of the law.

The person in the call center will be well aware that many, if not all calls are recorded. The laws talk about a call being recorded and that one or more parties being aware that it is recorded - not who is doing the recording. If one party is aware that the call is recorded then it is just as ethical for the other party to record it also.

Except as I already pointed out above, those recordings don't say "this call may be recorded." They say something like "this call may be recorded for quality assurance and training purposes." That statement is really not vague at all. It's very clear what it's intended meaning is. It pertains to the activities of the call center you've called. You have to really willfully twist the words around (or quote them out of context as you've done) to make them mean that it gives you permission to record the call.

And actually the laws, at least in the U.S., do talk about "who" is doing the recording. If you're recording, you have to notify the other party. That's what the law says. It doesn't seem ethical at all, to me, to record a call without notifying someone, regardless of whether or not they're recording the call. The point is, are you being upfront about what you're doing? Or are you hiding it and keeping it secret?

It's really quite simple. At least in those states in the U.S. where you're required to do so, if you're recording a call, you have to explicitly notify the other party. That's it. It doesn't matter what the other party is doing; that's their responsibility, but it doesn't absolve you of your responsibility.

jlnh 2009-12-16 23:22

Re: Is there a feature to record phone calls?
 
Hé guys get to the topic! :eek:

I want a Maemo port of "Ultimate VR" the S60 recording tool.
, bought from the Nokia store.


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