maemo.org - Talk - Heads-up on the Square Trade Warranties

maemo.org - Talk (https://talk.maemo.org/index.php)

- Accessories (https://talk.maemo.org/forumdisplay.php?f=17)

- - Heads-up on the Square Trade Warranties (https://talk.maemo.org/showthread.php?t=34158)

Heads-up on the Square Trade Warranties

I posted this on the monster thread a few days ago, but I think it deserves its own thread for the benefit of those affected.

When I initially ordered my N900 from Amazon I ordered the offered 3 year warranty. This warranty is from a company called Square Trade. I hadn't yet done anything about that warranty, but since I canceled my order with Amazon and went to Dell instead I decided to go in and see how it works.

I tried creating an account through their web page, but I never received an email. So I called them. The guy on the phone was very helpful. He created my account for me with a temporary password. I then explained to him that the warranty was purchased back in October and that I was wondering if the 3 year warranty started counting from the time of purchase or from the time of the product delivery. He said that it starts from the time you purchase the warranty. Oops #1.

I then explained to him that I had canceled my device order through Amazon and that I was purchasing it from Dell instead. I asked him if the warranty would apply to the device purchased from Dell and he said that it would not. He said that they can transfer a warranty from person to person, but not from device to device. Oops #2.

The good thing is that the warranty can be canceled within 90 days of purchase for a full refund. He was helpful enough to cancel it for me. I still think I am going to purchase this warranty for the device, but I am going to wait until it ships. ;)

Re: Heads-up on the Square Trade Warranties

It is a heads-up for those that purchased a Square Trade warranty for a pre-ordered device (say Amazon) and then switch to another store for their N900 (like New Egg or Dell). I know that several people did that and I read several posts indicating that the original warranty would carry over. So, I just want this to be clear for those (few they may be) in this situation.

Re: Heads-up on the Square Trade Warranties

Yes, I purposely made the title sound a little alarming in order to catch the attention of those affected. People who are not on that situation can promptly bread easily after reading the content. :)

Re: Heads-up on the Square Trade Warranties

So where do I go on Amazon when I get my N900 from Dell (I hope)?

Can I wait to get the N900 and then get the warranty? At the rate we are going, I may use two months of paying for a warranty with no phone yet ;)

Re: Heads-up on the Square Trade Warranties

i am going to use squaretrade after i recieve it. that is how they will trace it to the esn.

not sure why it would be valid for a handset that requires an esn/imei with square trade.

Re: Heads-up on the Square Trade Warranties

I actually called them up to cancel it and they said they would add an exception on my account, I would just need to put my invoice on Newegg on there.

Re: Heads-up on the Square Trade Warranties

I just checked and it is quoting $77 for two years for a G1 type phone. Not seeing any parameter that suggests $50 for an N900 type phone for three years- was that a deal only through Amazon?

Update- Yep. MUCH better deals through Amazon. Best I could find though was three years for $64 for $400 or less phones.

Still way better than the G1 quote on their direct site.

Re: Heads-up on the Square Trade Warranties

It's a deal only from Amazon, and if you read it. It'll say "only applies to devices bought from Amazon".

Re: Heads-up on the Square Trade Warranties

I asked a couple of weeks ago, and from what I was told in an e-mail, the warranty starts from the purchase/charge date, and it cannot be transfered to another retailer. Here is the e-mail I sent, and the response:

Quote:

Hello, I've purchased this warranty for a Nokia N900 phone which is still on pre order with Amazon. I do not know when the order will be fulfilled, or if it will be fulfilled. Will this warranty start from the day I ordered it or from the day I receive the item?

Furthermore, if I end up purchasing the item from another retailer instead of Amazon, will this warranty still be good for it?

Thank you very much.

Response

Quote:

Dear Davide,

I can understand your concerns.

Our warranties begin on the date of purchase of your item.

Your warranty currently shows an item purchase date of 10/17/2009.

For items pre-ordered before their actual release and shipment you should use the purchase/charge date as listed on the packing/shipping invoice included when your received your item.

In our experience most businesses charge for backordered and pre-release items only at the time of actual shipment.

The invoice should show the date of purchase/shipment, item description and purchase price.

Once you receive your item, you can contact us and let us know the actual purchase date that is shown on your invoice. We will then update your warranty to begin on that date.

If you do not receive your item we can easily cancel the warranty and refund you in full for the warranty purchase price.

If you purchase a different phone from a different retailer, you can then simply purchase a new warranty based upon the applicable information for the new phone.

If have any remaining concerns you're welcome to contact us directly. We'd be happy to discuss them with you.

You can reply to this email or call 1-800-649-5307 weekdays between 6 a.m. and 5 p.m. Pacific Time.

Thank you,

Mark
SquareTrade Care Plan Claims Specialist
re: Ticket [#0000509610]

Re: Heads-up on the Square Trade Warranties

I wanted to order n900 from new egg so i called square trade and asked them. They said if you buying warranty from amazon, you have to buy the phone from them too. If you buying from some where else you have to buy warranty from their web site. The problem is that one their website the warranty is only for two years and covers phones up to 399$.
So, i preordered the phone from amazon and bought the warranty, Actually the warranty works after 30 days,( but i do not know after 30 days i preordered it or after i got it)

Re: Heads-up on the Square Trade Warranties

drops and spills can be claimed after 30 days.
The problem that you have to stay with amazon, if you order from somewhere else you are not going to get this kind of deal.

Re: Heads-up on the Square Trade Warranties

The cancel confirmation email I got from Square Trade about my Amazon order included a 10% coupon that I can use for my new warranty. Also, I received this info from ST after I sent them an email with some questions:

Quote:

For your new item, you can purchase the warranty directly from our website, or you can do it over the phone with us.

Moreover, please note that we currently sell SquareTrade warranties on retail items up to 90 days after the item was purchase.

Unfortunately, we can not offer warranties on items bought beyond our 90 day purchase window. Additionally, your item must be under warranty (by the manufacturer or someone else) at time of the purchase of a SquareTrade warranty.

Also, you can buy the warranty for your item on our website "www.squaretrade.com" or by giving us a call and doing it over the phone, whichever is more convenient for you.

Other additional requirements may also apply. Please refer to our terms & conditions, or give us a call to confirm your item's eligibility.

Hope that answers your question! If not, go here to view the contract summary. You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.

Thank you,

Re: Heads-up on the Square Trade Warranties

Hmm I really hope they did add an exception on my account instead of lying to me to stop me from canceling it..

Re: Heads-up on the Square Trade Warranties

FYI they limit their liability to $399 with a cell phone 2 year warranty.