Nokia need to re-train the stores on the Nokia N900
 

I went into my local nokia store and proceded to ask him what he thought of the nokia n900 he turn round to me and basicaly said to me their s***.
He said half the things didnt work on it i asked for an example he said infared. I was sure i had seen a infared application and went on to say to him maybe it was a software fault that has been fixed now he laughed and that was the end of that.
I think maybe nokia should retrain there own staff on the latest firmware and at least get there staff on board the maemo/meego train.

Re: Nokia need to re-train the stores on the nokia n900
 

yeah they tried to offer it to my ex wife, she would have been very upset with it. but to me its the greatest invention since the car lol

Re: Nokia need to re-train the stores on the nokia n900
 

i am the same i think its a great product and couldnt belive the nokia man didnt think so. never had a phone quite like this one.

Re: Nokia need to re-train the stores on the nokia n900
 

at least he was honest, unlike most of the salesman:D:D

Re: Nokia need to re-train the stores on the nokia n900
 

I don't expect sales people to lie to customers, certainly. I expect them to be objective and informed about the products they sell.

Re: Nokia need to re-train the stores on the nokia n900
 

Well the sales guy wasn't wrong then.

Re: Nokia need to re-train the stores on the nokia n900
 

My wife wanted a new phone but went shopping with an open agenda and sought advice on suitable upgrades.

The kid in Carphone Warehouse only wanted to push iphone. She humiliated him by pointing out you can't change the battery, poor battery life & performance, poor camera with no flash, no physical keyboard, no FM radio, not customisable, etc., etc. and could she upgrade to N900?

The kid and his colleagues were totally dumbfounded, but said that N900 was an 'experimental' phone and not suitable for everyday use. One went on to say that Nokia was a spent force in the market...

They eventually sold her N97Mini - the phone she wanted in the 1st place!

I agree that the Nokia reps need to make sure salesfloor staff know their product, the apple reps are evidently on the ball.

Re: Nokia need to re-train the stores on the nokia n900
 

I wouldn't recommend N900 to my parents or to my sister, or basically 90% of my relatives. N900 is not ready for "a common people".

Re: Nokia need to re-train the stores on the nokia n900
 

What is the problem with infrared on the N900?

Agreed. But a single customer is not a mass. It's the sales person's job to help the customer find the device that fits their individual needs.

If I was someone who had not been part of these devices' history, and just walked in as a fresh customer, I would still be drawn to the N900 over other devices based on what's good about it... and put up with (as I choose to) the bad.

Each to his or her own, right?

Re: Nokia need to re-train the stores on the nokia n900
 

not at all :D

Re: Nokia need to re-train the stores on the nokia n900
 

A lot of us 'common people' are also early adopters and happy end users of the '900...and I have no problem with using my '900...would I recommend it to my friends? Probably, but with the caveat that it is a little more advanced/developed than the average mobile.

Re: Nokia need to re-train the stores on the nokia n900
 

Doesnt work out of the box i suppose... can you send pics/contacts/anything via infrared without using 3rd party apps??

dnt think so..

yes, so the salesman:D:D

Re: Nokia need to re-train the stores on the nokia n900
 

I'd fire any sales person who didn't explain issues objectively. That includes pointing out pros AND cons without emotional interjection.

And I don't care who provides the solution to a need. But then, I'm not opposed to the community involvement aspect of this experience as some are.

Re: Nokia need to re-train the stores on the nokia n900
 

Perhaps he was referring to the fact that none of the standard Nokia software that comes on the phone doesn't use the IR port at all. As far as I know. FWIW I don't think IR port is ever mentioned in official nokia specs for the N900, so its presence is more of a bonus feature than a missing one. :)

The sales guy should spin it into something like "It even comes with a ... shhhh... don't tell anyone, but a hidden FM radio and IR port. You need to get a secret program online to unlock them... I normally don't tell people this, but you look like the kind of person who is into having some special features like that"

Re: Nokia need to re-train the stores on the nokia n900
 

i think the pulp song "common people" fits the n900

Re: Nokia need to re-train the stores on the Nokia N900
 

Wasn't the IR port only added because it came with one of the chips Nokia was already putting inside the N900?

Re: Nokia need to re-train the stores on the nokia n900
 

That song somehow came to my mind also and thats why I used it above :) (although the meaning is not quite right for that point)
http://www.youtube.com/watch?v=DqgXzPfAxjo

Re: Nokia need to re-train the stores on the Nokia N900
 

I work in sales selling mobiles and operator contracts that go with them.

Texrat's made a few great points about how people should sell the N900 or any other device for that matter. There's no room for fanboys in sales for these devices, just like there's no room for haters. You can never say that a device is just terrible, end of story, this is the objective truth. The N900 has its audience and so do other phones. It's a measure of the sales person to give an honest description of the device.

I share everyone's fustrations about the N900 as well as other Nokia devices. But about 99% of the things people whine about on this forum for example, make no difference to your average user.

So sometimes selling these devices is really a balancing act with my personal opinions, the cold facts and my take on the general view or what I understand to be the expectations of the customers to be. It can be quite hard when you're an enthusiast like me! :)

Re: Nokia need to re-train the stores on the Nokia N900
 

The Problem is that the Seller could have his information right from this Forum becouse what he said is the official statement here too:

The N900 is a Step 4 before Step 5 , experimental , primary a mid not a phone .. this are cold facts right?

Re: Nokia need to re-train the stores on the Nokia N900
 

I didnt feel that it was strictly true tho as the ir port does work. Applications just needed to be written to utalise the ir port. The way he made it sound to me is that it could never work because of a design floor. Which is what he was basicaly trying to say about the whole phone.

Re: Nokia need to re-train the stores on the nokia n900
 

Thank you you have clearly stated what i was trying to get at.