What's the problem in Nokia!? People is not working as a team!!
 

So many bugs in N900. some basic functions from Symbian is still appeared in N900 PR1.2
- Mail for Exchange (sync Exchange and Google contacts)
- Full USSD (I am still not able to do callforwarding in HK)

why we have to bother to fix it? shouldn't Nokia have people to test/fix it?

Can Nokia assign someone from Symbian team and get these fixed?

Re: What's the problem in Nokia!? People is not working as a team!!
 

You bought the wrong phone - if you want prompt support/fixes get a Droid or Apple.

Prompt fixes/patches are best viewed as a bonus on the N900 rather then a part of the service. Community support works on a volunteer basis so you cannot "expect" anything to get done within a specific timeframe.

If you expect support, SELL your phone and get one (Apple or Droid) that suits your needs better.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Oh a really helpful answer that one lol.

Re: What's the problem in Nokia!? People is not working as a team!!
 

shrug its true - if timely official support is what he expects he bought the wrong phone.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Since when has Nokia ever been timely lol.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Not Helpful...

Where in Nokia's marketing or advertising does it state or even imply that N900 will not enjoy a competitive or even competent level of support?

Where did it say that the N900 lacked basic features already enjoyed on many existing Nokia devices dating back some years?

Don't take the lne that he/she "should've done their homework/research" - that is insulting in a day and age when a Brand should be able to be trusted without having to trawl the 'net for the specifics.

These people bought their N900'S in Good Faith because they regarded Nokia as a trusted brand.

The fact that they 'bought the wrong phone may be true, but is NOT their fault - it's Nokia's.

Re: What's the problem in Nokia!? People is not working as a team!!
 

NokTokDaddy your absolutely spot on !!.

Re: What's the problem in Nokia!? People is not working as a team!!
 

... and before anyone tries to make a cheap shot I did do my research and I am very happy with my N900.

My Salvation is thanks to this community, not Nokia.

As a community we must accept that the N900 has now gone mainstream and we ALL have a duty to respond to these complaints in a mature manner.

This is not a Nokia Complaints forum, but if we just respond with fanboyish disdain we'll turn genuine complainants that could be helped into Trolls who will block this site with endless complaint threads.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Nokia has a strong community. But the biggest failure could be, they don't ask or doesn't matter. Their staff seems to use other devices or the N900 only in development environments.

Otherwise I have no explanations for Bugs like:
https://bugs.maemo.org/show_bug.cgi?id=5982 (The unlocked phone problem - never used the N900 as a all day phone? - on the desk I have no problems, too)

https://bugs.maemo.org/show_bug.cgi?id=10468 (they design different Keyboard layouts but make and test software only for those with 4 coursor keys)

https://bugs.maemo.org/show_bug.cgi?id=1129 (Tested with Video but forgotten the Audio part)
This could be a workaround for Bug 1129, but also not fixed:
https://bugs.maemo.org/show_bug.cgi?id=3091

https://bugs.maemo.org/show_bug.cgi?id=8107 (never used a normal Camera, on the Symbian Devices this works since ages)

https://bugs.maemo.org/show_bug.cgi?id=2557 (Send EMails only stored on the Device without the possibility to export them to the IMAP server)

https://bugs.maemo.org/show_bug.cgi?id=10366 (Trojaner at PR1.2 Firmware)

https://bugs.maemo.org/show_bug.cgi?id=430 (very old and annoing Bug, but still no fix or option)

https://bugs.maemo.org/show_bug.cgi?id=7358 (For this bug I guess they manage their Music only with the old Nokia Software for Symbian devices)

https://bugs.maemo.org/show_bug.cgi?id=6892 (Tasks are not well done at the Calendar)
https://bugs.maemo.org/show_bug.cgi?id=7125 (Notes also)

Good examples for the Phone and Adressbook part: (same target, different ways to fix it for the user, none are implemented)
https://bugs.maemo.org/show_bug.cgi?id=6083
https://bugs.maemo.org/show_bug.cgi?id=8655
https://bugs.maemo.org/show_bug.cgi?id=7195
https://bugs.maemo.org/show_bug.cgi?id=8297
https://bugs.maemo.org/show_bug.cgi?id=6444

The equalizer for audio output:
https://bugs.maemo.org/show_bug.cgi?id=1890 (harmattan as target for this? - I used it with my N95)


And don't forget the removement of features we have bought with the device:
https://bugs.maemo.org/show_bug.cgi?id=10318 (mark all Files in File manager)
https://bugs.maemo.org/show_bug.cgi?id=10332 (sort Mails by subject or size)


Edit:
Oh, and a other important thing:
https://bugs.maemo.org/show_bug.cgi?id=7512 (essentials and fundamentals in Database desing: NEVER EVER SORT BY ID! Use a ID only to IDENTIFY a Recordset, sort by something else, never by the ID and NEVER CHANGE A ID or create a scenario where a user or the software has to change the ID's in a table)

Re: What's the problem in Nokia!? People is not working as a team!!
 

Symbian and Maemo are different platforms. What you are saying is the equivalent of that Microsoft should reassign someone from the XBOX team to the Windows 7 team because some XBOX software is not working under Windows 7.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Though I half agree with your analogy, Symbian and GNU/Linux are much different than two different versions of windows :P

Re: What's the problem in Nokia!? People is not working as a team!!
 

I think this thread should be sent to the top dogs at Nokia! This thread shows exactly why and how there business is going down hill.

The op asks a question and the first response is "get another phone", soon everyone WILL have another phone and will not be buying Nokia ever again, I will be one of those people. I love my N900 and all it's features but the bugs... I hoped these would have been sorted with PR1.2 and to be fair a number of them were fixed but this just gave rise to a new set of bugs. The fact that it took so long to release PR1.2 is a problem all on it's own but why didn't Nokia just say "we are sorting out x,y and z and the release date will be blah, If they had told us what to expect then we wouldn't be so upset with the result.

Nokia should be working more closely with this site, as I've said in a previous thread a part of me wishes that Nokia would just pack it all in, release the firmware code for the n900 and be done with the whole maemo deal. they obviously don't care so why bother keeping it from us, at least we could then fix our own problems (probably within a month) and the phone would become a legend!

Honestly if this is how Nokia work then why would any of us buy another phone from them? Im sure I will get shouted down as being a moaner but the only reason I do so is becasue it's such a simple problem for nokia to fix, as the OP says just a bit of team work from Nokia would make this such a better experience as apposed to me sat here wondering why my phone seems like it's been designed by 20 different people who have never even seen each other let alone had a conversation!

Re: What's the problem in Nokia!? People is not working as a team!!
 

hey i am not a fanboy far from it - I think Nokia should reap the consequences of its actions and get punished in the marketplace severey - which will happen when ppl do not buy their phones.

regardless of WHOs fault it was, from the opening post it was clear (and correct if I am wrong) that the poster expected a phone that "just works"

n900 is NOT a phone that "just works" - regardless of which side of the n900 fence you are on.

even if a community volunteer fixes these bugs promptly, this is just a bandaid - the next bug comes along that doesnt get fixed promptly will just bring the opening poster back asking "dude where is my fix!"

the clear solution here is to align user expectation with the right product, and so the solution here is for the user to sell the n900 and get another phone that meets their needs. This is the ONLY solution that will solve the underlying problem, regardless of whether it is the user's fault for not doing homework or Nokia for misleading marketing.

again i repeat, the fundamental problem is that the poster has expectations that the product cannot provide, so the ONLY solution here is to sell your n900 and get a product that DOES fufil his requirements.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Frappacino,
If there were more salesmen like you customers would be much happier.

Re: What's the problem in Nokia!? People is not working as a team!!
 

In my opinion there is no reason to let a Symbian guy work for maemo. I don't want in the end a Symbian device. But to avoid the same mistakes other systems has done 10 years ago a consultant were a wise decision. Or simply look at a Symbian Device: "what have they done to solve this problem?"

Why have maemo to reinvent the wheel at fundamental parts?

Re: What's the problem in Nokia!? People is not working as a team!!
 

So you are providing a solution that consists on selling the phone and getting another one that WORKS AS ADVERTISED (whichever brand it may be)??

IMO, the whole point here is precisely, WHOSE fault it is... and in such case, your proposed "solution" only makes people with legitimate right to claim more upset.

To put it into perspective: So you are trying to convince us all that if/when I buy a car, if my window elevator breaks (usb connector), the engine suddenly stops responding to throttle (freezes), or has erroneous, unexpected behaviours throughout the whole product (imagine a car where braking would turn on the front lights, for instance...), then the solution to my problems is NOT to demand the car producer to fix them, but to sell the car, lose my money in the process, and buy another, new one that would work well in all those BASIC functions...??? Come on....

This I-will-excuse-and-protect-Nokia-no-matter-what-shi**y-product-they-throw-at-me attitude is what is partly causing this whole community to get such half--baked products.

Now I will go f*ck myself and get me an iPhone, Galaxy S, or Motorio, you know what? They all WORK, when they don't, they have SUPPORT.

Re: What's the problem in Nokia!? People is not working as a team!!
 

I doubt that arugment would work in the UK or many other countries. Where a product has to be fit for purpose.

Although the N900 is sold as a tablet computer with phone function when sold with a contract via resellers its still classified as a phone..

If its true about Tescos in the UK wholesaling them then it will be intresting if they seel them in the computer section or the phone section..

Re: What's the problem in Nokia!? People is not working as a team!!
 

Thanks for a robust defence of your original post, Fraappacino.

Your (expanded) points are valid, but probably not what someone needs to hear when they've just invested in what they believed was a top of the range' product..!

Had you been so eloquent in your first post I would not have scalded myself with hot coffee scrambling to defend what appeared to be a dismissive attack!

You are of course right that N900 does not 'just work' out-of-the-box and have correctly identified the problem Nokia have created by encouraging the 'wrong' people to buy the device.

My point was that we have to be careful how we respond as a community to help control Troll breeding.

I still maintain your original comment was not helpful. but I am heartened to see that you are clearly no fanboy.

I am sure we all are aware how values of used N900's have dropped to below the price of, say a new E72 (a phone that does 'work' on many levels) so selling is just not an option for many.

This community is the last and only recourse for disatisfied owners. If we dismiss them we'll turn them into Trolls who will block the flow of useful info and help (see Helmuth's excellent post above - Man that guy knows his bugs!)

Nokia are evidently aware of this problem - I received a text questionaire yesterday from Nokia asking if I'd recommend N900 to a friend, so maybe, just maybe the tide is turning...

Re: What's the problem in Nokia!? People is not working as a team!!
 

The problem is that without having too great a look into what the n900 actual is, a number of people may have bought the device in error or more likely, pushed into a contract with the device by a sales person who doesn't care.

I have been locked into a two year contract with my n900, to a degree it doesn't bother me as I like the phone, I did my research and I knew what I was getting but only to a degree, I can't be expected to delve into all of the issues nokia has with their phones or more so customer services and in the end the phone will come accross as a bad choice.

Yes, the op could easily jump ship but what if he/she too is locked into a year or two's contract? Surely saying, "you should have done your homework" to a point is true but for most people out there a phone is bought with only a few minutes of use... The irony here is that this kind of person doesn't look into buying a phone they don't do loads of research they say things like, "it has a keyboard, and I saw them playing this cool bounce game on it" that is their logic behind buying the phone.

The crux of the problem is that to fix the problem that these users are facing should be a fairly simple task, It's the easy things like "why does every menu seem to behave differently, why is there no mms, why can't a type a small letter at the begining of a sentance" It's a shame these simple problems are not sorted, even a statment by Nokia suggesting a date for pr1.3 would be nice, at least to know that work is being done and that a solution is on the horizon.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Just to remark and point it out,

Complaining for false advertising of a bug-plagued "mobile computer", is NOT trolling. It is purely and simply telling the truth, no matter how much it disturbs or irritates to real fanboys.

On the other hand, me myself am not an ordinary user, and part of my buying decission was made on opennes and freedom to tinker with my device... But NOT at the expense of quality or polish.

So Nokia, u want to offer these concepts as a plus? That's ok. But if you offer them as the only selling points, then advertise it properly and many of us will go elsewhere.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Spotfist,

Currently fixed bugs in internal next FW:
Link to bugzilla

Re: What's the problem in Nokia!? People is not working as a team!!
 

But posting stuff like what is in this thread as offtopic on other threads or on wrong area is trolling no matter how it is true. IMO it just becomes trolling in certain framework.

And let me remind you that truth what you are talking about is subjective. There is no absolute truths when talking about end user experience.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Thanks, but when can I expect the fix? This is my point. Why does nokia have to play cloak and dagger? It just makes things worse than what they are, If I knew when to expect the update at least I would know it is being done, at the moment I look at the bug report and ask myself if we will ever see pr1.3

Re: What's the problem in Nokia!? People is not working as a team!!
 

Complaining on here is pointless.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Spotfist,
I do not know answer. Try to post that kind of qustions to Nokia conversations or Nokia´s Maemo discussions forum.

And vote also in here:
"A future public update released with the year/week later than this internal
build version will include the fix. (This is not always already the next public
update.)
Please verify that this new version fixes the bug by marking this bug report as
VERIFIED after the public update has been released and if you have some time.

To answer popular followup questions:
* Nokia does not announce release dates of public updates in advance.
* There is currently no access to these internal, non-public build versions.
A Brainstorm proposal to change this exists at
http://maemo.org/community/brainstor..._packages-002/
"

Re: What's the problem in Nokia!? People is not working as a team!!
 

I want Nokia to fix the damn battery problem of PR1.2, now!

Re: What's the problem in Nokia!? People is not working as a team!!
 

[...]
Nice to know slender. But many have already voted and as discussed here the Brainstorm system is not working at the moment. So, in my personal opinion, its a waste of time... specially when you create a Brainstorm. Voting is okay. It doesn't hurt and you don't waste much time. But no one will observe the Brainstorm or consider about the elected solution. There is no tracking system behind Brainstorm. It's at the moment a dead end. ("mv /dev/null")

The only system that works a little bit is reporting and voting at bugs.maemo.org - even though the workflow and community incorporation has to get strongly improved!

Re: What's the problem in Nokia!? People is not working as a team!!
 

Helmuth,
Actually first things what I criticized here in MAEMO.org was that brainstorm is basically just venting channel that is 60% ready :| Like playground for all hippies to hold hands. But still there is some things that have evolved from there but it´s only small percentage. Voting there is always good thing to do.

When i think about it IIRC I have criticized all stuff here starting from design and layout of wiki and talk.maemo but lately i have just gave up. It´s just weird to suggest something like "how about if we put brakes in to this bicycle here" and really try to hold your laugh at same time and have really deep discussion why,how,when and then total silence..meh. This is what it is, boiling place for procrastinators who have actually really great ideas but we do not have enough doers. Me included :|

Re: What's the problem in Nokia!? People is not working as a team!!
 

No, they can't.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Because Linux and Symbian are so fundamentally different, even though what people use them for in this case is not. There are limits how much you can improve a ballpoint pen design by looking at graphite pencil designs.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Sorry. I don't talk about fundamental operation system design. I don't want the symbian one. Because of this I moved to maemo.
I'm talking about such things like Devices with Touchscreen that unlocks itself in the pocket and no autoexposure lock on half-press of camera button.

They desinged it like they want and begin to think about it from the early beginning without looking how this works on other Devices. Nokia has many experience with mobile phones. Why not ask before do the same mistakes again?

Nokia had the same unlock problem at the Nokia 5800 and as far as I know at their N97. They finetuned a lot at the proximity sensor of the 5800 and in the end they gave up and implemented slide to answer as every other manufacturer does. But before they fixed it they said a long time "it works just fine, you are to stupid to use it" - and now we got THE SAME discussion on the N900 again and frighteningly also the finetuning at the proximity sensor.

The sensor works fine to lock the device during the call. For this it is designed. For this it works as expected. But it doesn't work when you have to pull it somewhere out to answer a call.

And for the autoexposure lock I linked above, the programmer has obviously no experience using a normal camera or at exampe a Nokia N95. No problem at all! But when he doesn't know he should ask one from the symbian team or test it before how it should work.

Re: What's the problem in Nokia!? People is not working as a team!!
 

Hmm... okay, it is only a small first try, but I filled a Bug report about this issue. We can't fix everything at once so I guess we have to start with one of the important parts: RESOLVED / MOVED Bug Reports are stucking in the Brainstorm system

Please feel free to vote and comment if you have something useful to get this fixed. Normal discussions please only at talk.maemo.org. :)

Re: What's the problem in Nokia!? People is not working as a team!!
 

Look at Nokia's stock price, they are being severely punished right now. The problem is, they are not showing any signs of "change".

(same price as Sept 1998)
http://finance.yahoo.com/echarts?s=N...l=NOK;range=my

If the N8 is not up to par (GUI experience which doesn't crash or lag and easy to use, decent battery, usable Nokia apps)... then it would seem they need MORE punishment before they get the message.

Re: What's the problem in Nokia!? People is not working as a team!!
 

All your n900 dreams will come true when PR 1.3 is released. Stay tuned!

:D

Re: What's the problem in Nokia!? People is not working as a team!!
 

Yes, it's true that this is not their fault.
But you and they need to accept the fact, that they cannot expect prompt support from Nokia. Period.

Re: What's the problem in Nokia!? People is not working as a team!!
 

I've been a huge Nokia fan since the 90s. I waited for the N900 in the face of the iPhone and Android devices.

In my opinion, Nokia has bigger problems than fixing the N900. The are "six of six" in the smartphone marketplace right now and falling quickly. The N8 is likely to die on the vine the same way that the N900 did. I wouldn't hold your breath for any further support of significance with the N900. They seem to be pinning reentry of the market on the N8 amd N9, both of which, as far as I know, are "Symbian" platforms. Even the Nokia people acknowledge that they've lost it, and it won't be until 2011 that they have OS parity -- which won't be Maemo.

Re: What's the problem in Nokia!? People is not working as a team!!
 

I myself expected long term support.

Not fixed in Harmattan targets from the early beginning and let the users alone with the Bugs. "live with it or buy someting different" - Is this really the solution?
We have to wait for Harmattan, buy new devices to get some of the N900 software fails fixed and after this step 5 of 5 we get a new thing called (the real) Meego. :mad:

Re: What's the problem in Nokia!? People is not working as a team!!
 

To me, it seems that Nokia has taken what's great from the OSS side and tries to make a perverted version of open source OS that's only useful for single device. This is completely against the OSS tradition and that's a big part of what's (silently) surprising everyone.

Granted the non-locking *nixes were due to the open x86 lineage, but it's a big part of linux's tradition that even Android seems to keep. Well they try to anyway. So much more than what's Nokia's doing on that end.

Yes, we can quote many current technicalities, legalities and formalities that are in place that restricts the free flow of the OS; but seriously, if Nokia really put this as one of their core design elements, than this restriction wouldn't be a problem in the first place.

This restriction is here by design.

Re: What's the problem in Nokia!? People is not working as a team!!
 

everyone has their time........Nokia once on the throne for the leading smartphones, maybe now, its Apple's time. but that does not mean its the end for nokia......i believe.

Re: What's the problem in Nokia!? People is not working as a team!!
 

shut up with the you bought the wrong phone, even with some research you would expect some support for this great device but not none.