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-   -   N900 USB port ripped...Nokia wont fix for free? (https://talk.maemo.org/showthread.php?t=79299)

persianprez 2011-10-23 05:24
N900 USB port ripped...Nokia wont fix for free?
 
I was told this is a manufacturer defect, but after talking to Nokia support, they said my warranty was expired and there's nothing they can do unless I pay. Anyone know a solution to this? If I do have to pay, how much would it cost?

jerryfreak 2011-10-23 06:12
Re: N900 USB port ripped...Nokia wont fix for free?
 
told by who? nokia has never admitted a defect to my knowledge

id find someone on this board to fix it for you for $100. nokia might not even support the n900 at this point

stickymick 2011-10-23 07:32
Re: N900 USB port ripped...Nokia wont fix for free?
 
As far as I'm aware it's being treated as a manufacturing defect, and some N900 owners are being offered replacement N8s and E7s.

Leave a message in this thread: http://discussions.nokia.co.uk/t5/Ma...ng/td-p/629019 over on the Nokia Support Discussins Forum. Vandelay will get back to you soon to discuss the issue.

jalyst 2011-10-23 11:13
Re: N900 USB port ripped...Nokia wont fix for free?
 
Bit late to be expecting a N900 replacement...
But you should get some kinda replacement if it's a genuine fault.

sethstorm 2011-10-23 12:09
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by stickymick (Post 1112266)
As far as I'm aware it's being treated as a manufacturing defect, and some N900 owners are being offered replacement N8s and E7s.

Leave a message in this thread: http://discussions.nokia.co.uk/t5/Ma...ng/td-p/629019 over on the Nokia Support Discussins Forum. Vandelay will get back to you soon to discuss the issue.
As a point of clarification:
Is it a manufacturing defect that will be addressed out of warranty, or one that will only be addressed by Nokia in warranty?

shadowjk 2011-10-23 13:08
Re: N900 USB port ripped...Nokia wont fix for free?
 
Since a warranty specifically covers manufacturer defects, and since a warranty is time limited, and since Nokia hasn't declared any warranty extension for any issues at all, I wouldn't expect Nokia to do free repairs once the warranty expires.

sethstorm 2011-10-23 14:37
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by shadowjk (Post 1112338)
Since a warranty specifically covers manufacturer defects, and since a warranty is time limited, and since Nokia hasn't declared any warranty extension for any issues at all, I wouldn't expect Nokia to do free repairs once the warranty expires.
I didn't think there was an extension for this specific issue, but this thread seemed to be unclear (given the original poster's question) about it.

gerbick 2011-10-23 14:44
Re: N900 USB port ripped...Nokia wont fix for free?
 
You're out of luck. Welcome to the great world of Nokia customer support.

persianprez 2011-10-24 05:40
Re: N900 USB port ripped...Nokia wont fix for free?
 
Thank you for your replies, I have posted on the nokia discussions board and hope to hear back. Don't know if I want my phone replaced with another model, I have a lot of experiments in process with my N900, but I guess I have no choice.

Arie 2011-10-24 05:43
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by persianprez (Post 1112669)
Thank you for your replies, I have posted on the nokia discussions board and hope to hear back. Don't know if I want my phone replaced with another model, I have a lot of experiments in process with my N900, but I guess I have no choice.
PM me, if you are deadbent on keeping your N9, I have someone local to you that should be able to fix the USB port.

PS I read your username as The Perser, lmao

persianprez 2011-10-24 06:11
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by Arie (Post 1112671)
PM me, if you are deadbent on keeping your N9, I have someone local to you that should be able to fix the USB port.

PS I read your username as The Perser, lmao
Well the thing is, I want Nokia to do their part. I paid for their product and defects should always be covered, warranty or otherwise.

The Perser is borderline creepy lol.

Arie 2011-10-24 06:22
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by persianprez (Post 1112675)
Well the thing is, I want Nokia to do their part. I paid for their product and defects should always be covered, warranty or otherwise.

The Perser is borderline creepy lol.
Yeah, but still hilarious, like an angry Persian dad... Nokia will not honor anything on their behalf if you've owned the N900 over a year, I went through them over this in April of this year.

persianprez 2011-10-24 06:26
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by Arie (Post 1112679)
Yeah, but still hilarious, like an angry Persian dad... Nokia will not honor anything on their behalf if you've owned the N900 over a year, I went through them over this in April of this year.
So you never got a replacement from them?

Arie 2011-10-24 06:26
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by persianprez (Post 1112680)
So you never got a replacement from them?
Nope, so unless it's under a year, you are out of luck.

persianprez 2011-10-24 06:52
Re: N900 USB port ripped...Nokia wont fix for free?
 
Quote:
Originally Posted by Arie (Post 1112681)
Nope, so unless it's under a year, you are out of luck.
Were you able to sell yours? If so how much may I ask? I would do this under my last resort, but I'd hate to lose all my work in progress.


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