Nokia threatening to replace my N900 with an N8 or E7
 

My N900 broke. The phone is still in warranty so I'm not about to try a home repair.

I sent it back to the UK (I now live in Canada) and had an old friend send it onwards to Nokia for me. I specifically wrote in the package that I would not accept anything other than a full repair or a replacement N900: a different phone would absolutely not do.

Today I got this email:

She then asks for contact details -- I guess they either can't figure out how to dial my Canadian number I included or they've somehow dug up my old UK number.

Now, what do I need to say to convince them to do the repair or give me a new N900?

I don't want to let this go (I guess I could take the N8 or whatever and just throw it up on ebay unopened, but I'd really rather not). But I don't know exactly where I stand with regards to the warranty and the law so I don't know how to argue it.

Any tips?

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Options:

#1 - Ask for an N9 and try to live with its many downfalls
#2 - Grab the device which is worth more, sell it, buy a used N900
#3 - Lawsuit (not recommended)

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Just don't accept it, and request talking with higher rank Nokian when appropriate. Many people succeed in getting new N900 from Nokia, this way (yet, not with repairing their device)

We have already *epic* thread about this kind of problems - no need for starting new, BTW.

/Estel

// Edit

In case of failure, just get higher priced (as new, on eBay or whatsnot) thing, sell it, and buy second-hand N900. You'll still have not small amount of money left, after transaction.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Did you send it to Anovo, Thetford?

Not the cheapest way but suggest you call them.

+44(0)1842 767 99

Good luck. Just so you know: some people were struggling to get a replacement as early as March 2011. However, others were sorted out well into the Autumn.

If discussion fails - Get the most expensive repplacement you can and do the 'ebay-swap'!

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Yes, I sent it to Thetford. In her email above she asks me for my contact details (even though my Canadian number was in the repair request) so I've given it again. I'd much rather they phone me than phoning them. I suppose I could call through Skype for cheap, but still. I'll refer back to this number if I don't get anywhere via email and if they don't call me.

Getting the most expensive replacement option and selling it, though a victory, somehow feels like a failure.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Do what works best for you but the longer you leave it, the more likely you'll get symbianed.

I know exactly what you mean. There's also the fact that there might not be any N900s on ebay. One has to rationalise not getting one is like not being able to get another bottle from an old vintage: it's a matter of (non-)existence, rather than being a reflection of one's bargaining skills.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

They've since asked if a replacement non-new N900 might be acceptable. I said yes, with various conditions. So things are looking okay.

Thanks for the help.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

I was in the same place u r ..
When i got to the local care to reciece the non-new n900 i was largley dissapointed .. it had scratches all over and the sceen backplate was broken in the upper right corner .. i didnt accept it and asked for an n9 since bouth n8 & e7 are not equivolent devices to the n900 . After they refused i filed a law suite asking for a new n900 or AT LEAST AN N9 .

Re: Nokia threatening to replace my N900 with an N8 or E7
 

And what's the status of that?

My conditions included that it couldn't be in worse condition than mine, everything in working order, no serious scratches or breaks and so on.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

This thread worries me because mine is back in for warranty repair again...this is the third time in a month time so they said they would probably just replace it. I'd take an N9 or Lumia 800, but those probably won't be offered because I'm in the US. If they don't send a N900 I hope I can at least get an E7 to sell.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

My N900 is in nokia UK now for warranty repair/replacement, and they have offered an N8, which I will take, as even with symbian to me it's about the best alternative. I have an N800 and N810 for the tablet duties around the house.

Not convinced that I would get a decent N900 from Nokia. As it's the UK there is no chance of an N9, and although the E7 has a physical keyboard it fails in so many other areas - no replaceable battery, no microsd(only 16gb), no fm transmitter, no fm receiver.

Just happy (but surprised ) that they didn't try to force a Lumia 800 on me.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

New N900 are still for sale in The Netherlands for 420 euro:

http://www.pdawereld.nl/catalogus/no...688/index.html

Re: Nokia threatening to replace my N900 with an N8 or E7
 

i filed the law suite in late december (15th if im not mistaken ) so i cought up with the christmast & new year brakes ..
i recieved a replay saying that nokia greece recieved the complaned and that they had 15 days to answer . i have to wait till first day of feb , ill report back to u guys with any news .
apart from that the N8 or N7-00 are not equaly equiped etc .. the price deference is way too big .. i bought my n900 for 570 euros ( have a reciet ) witch i filed along , and the n8 is found for around 400 euros so is the E7 it worths around 380-430 so getting one and selling it is not an option since ill lose way too much money in the process.
and since im ( at least i was when i gave the device for repair ) whith in warranty the owe me a new device , since mine is not reparable.

ps: ive posted my case here :
http://talk.maemo.org/showthread.php...70#post1134370
http://talk.maemo.org/showthread.php...21#post1132621

also posted in nokia official & greek tech forums where i found 2 more ppl filing a report for the same problem ..
1 of them had a fully working device in warranty witch the usb came off .. Nokia care shop offered to fix it for money ( not sending it to hungary ) but he refused since he whould have to pay and since he was in warranty why whould he .. anyways he didnt get his device instead he got a E-7 whitch he refused to take and he was told that his device was send for recicle ..

i dont get why nokia is replacing the n900 with crapy symbian phones instead of the N9 witch is its successor .
even the N9 has some drawbacks but at least they run the same OS witch i can imagine is the only reson some1 bought the N900 in the first place !!! why else could u buy it for ?
if i wanted an N8 or E7 i could have gotten an i-phone or an htc sami droid , why spend so much money for a symbian crapy device ?
i dont know what will happend in my case but i already feel cheated by nokia .. regardless of the outcome this was the last Nokia device i spend my money on ..
im without a device since 30th/10/2011 and i had buy a new device just to not accept the E-7 or an ab-used n900 as a replacement ..
i cant accept that the life span of a nearly 600 euro device is 1-1.5 year ! hell i even have phones from the 90's that are fully functional in fact every device i got is still functional from the 3210 to 6600 and 6630 sl45i and many more.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

This would be hilarious. It would be the most expensive situation (for you) where terms & conditions are read out loud ;)

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Terms and conditions aren't more important than local (country) laws. If they state, that device must be replaced with one of at least same price tag, and he is able to prove that offered replacement is of worse price tag, he can win easily.

I agree that lawsuit way is looongest and most troublesome, but not hilarious in any way.

/Estel

Re: Nokia threatening to replace my N900 with an N8 or E7
 

hilarious !? for what ? asking for your rights ?
asking to cash out a warranty that you have paid for in first place ?
cause i dont know if u are aware of it but u do pay for the warranty in the end product price .
and no im do not intend to pay anything for the law suite .. the customer support agency does it free of charge if the law is violated , and after examining my report i send em , they said i was right and that they whould file a law suit .
sure it will take more time that just accepting the E-7 but its not more timeconsuming .. all i did is just file a report ..
and by now i dont realy give a sh1t bout the outcome ..now its more like personal .. theyll have to work on the law suite , theyll have to attend to a trial if we dont come to an agrement and they'll have to pay a fine if they insest in raplacing my device with a used one .. cause the law here states clearly " if the device is not reparable they have to replace it with a new one of same type , or with another one of same value and specs " .
and i can easily prove that nor the price or spects are equal .

Re: Nokia threatening to replace my N900 with an N8 or E7
 

A case involving a Nokia 6100 went all the way to Norwegian Supreme Court. The case related to domestic consumer laws. Producer's terms and conditions were not part of the argument from either side. The court decision effectively extended warranty time from two to five years for consumer electronics (like cell phones, MP3-players, cameras etc).

Re: Nokia threatening to replace my N900 with an N8 or E7
 

It does have a receiver.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Yeah, in imaginationland everything is possible. Good luck finding "At least same price tag" -phrase from a law, any jurisdiction is fine by me.

e: naturally laws are the topmost orders, that is why I presumed that anyone knows that, including Nokia, which terms & conditions obey local law.....

Re: Nokia threatening to replace my N900 with an N8 or E7
 

nope, the hilarious part is when you have agreed the deal even without realizing the terms and conditions with what the deal is made...

e: some background information: Finland has one of the tightest consumer rights laws in the world. Still it is totally fine for the manufacturer to replace a model with a comparable device. Good luck explaining to the judge why a smartphone isn't a smartphone and symbian isn't maemo ;)

Re: Nokia threatening to replace my N900 with an N8 or E7
 

I guess there is stock in the US. I ended up getting a "B stock" N900 back. I haven't taken the plastic off it yet though; trying to decide if I want to go ahead and sell it now because it's worth more unbroken, then if the USB port breaks or SIM slot stops working again.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

And I got a reply yesterday saying they've found me a replacement N900. She says she's tested it and is "happy with it functionality". So I guess that's a win... we'll see once I get it back!

Thanks again to everyone who helped.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

btw these are the minimum in consumer laws for the whole eu and they should have been made national law (e.g. germany look at §§433ff bgb) years ago.

so just look, which law in your country states something about based on/according to 1999/44/EG, this should be then your rights as a consumer.

THIS IS OF COURSE NOT A LEGAL ADVICE (at least which can be fully trusted) but i am quite sure about it. Trust only your laywer!

IT MAY BRAKE YOUR PURSE (or empty it)! ;)

Re: Nokia threatening to replace my N900 with an N8 or E7
 

How about in Finland ? I just got a message from the company that sent my n900 for maintenace and I'm going to get it back today. The only thing I don't know that will there be my n900 or e7. Have anyone in Finland had n9 or n900 in return within last six months or so?

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Nokia rang me when mine went in and said that it would probably be swapped for an N8, but they repaired my handset instead and returned it, which was good news for me.

So you may still get your's back.

Re: Nokia threatening to replace my N900 with an N8 or E7
 

@joonne:
Yeap, I had my N900 send for repair in Finland about six months ago.

They said it might be replaced with n8 or E7. I said that I wouldn't take eighter one but I might be persuaded by an N9 if I got some money in between. ;)

The mechanic wrote my statement down in the repair form made for Nokia central care. And after a couple of weeks I got another N900 back from them.

(The reason for service was that the n900 modem circuit failed)

Re: Nokia threatening to replace my N900 with an N8 or E7
 

Okay, thanks for replies ! :)

I checked from the repair company's site and found out that I really might get my own n900 back ! ( the problem with the phone was broken vibrator motor)

This is good because I'm getting tired of my old 5800, (broken) e7 and playing with 9500 :D ( Altought the nokia 9500 still got that something in it )