![]() |
[SOLVED - this time for real] [Help] Documents Viewer Malfunctioning
Hi all,
I've this strange error whereby when I try to open any excel, powerpoint or word files on the N9, the splash screen with the progress bar appears and dis-appears. PDF files open fine but the above M$ formats have the issues... So far, I've reinstalled the following packages to no avail: office-tools calligra-kchart libkok calligrameego Anybody has ideas on which other packages could be re-installed to correct this issue? Also, please do not suggest to re-flash as I'd rather get to the root of the issue instead of finding the easy way out ;) Thanks in advance for all the help. thedead1440 Edit: SOLVED FINALLY!!! |
Re: [Help] Documents Viewer Malfunctioning
Also,
If the packages are fine could someone teach me to open a word or excel document via CLI under debugging? That might lead me to the error... Thanks... |
Re: [Help] Documents Viewer Malfunctioning
Bumping this thread with one update...
For M$ formats, i've just realised that 2003 office formats (i.e. doc and xls) work fine but the problem is occurring when opening the 2007 (docx and xlsx) formats... Could someone direct me to the plugins required for these extensions? Maybe a re-installation of the plugin(s) required would solve the issue... Thanks... |
Re: [Help] Documents Viewer Malfunctioning
Do you tried rename the extension from docx to doc ?
|
Re: [Help] Documents Viewer Malfunctioning
Quote:
The plugin is surely having an issue...The problem is whats the plugin name... You have any idea on how to open the file in terminal using debug so errors can be captured? |
Re: [Help] Documents Viewer Malfunctioning
Sorry, but i don't know.. :(
|
Re: [Help] Documents Viewer Malfunctioning
I've a sneaky feeling this is due to qt5 from snowshoe repo disrupting things...
I've purged the repo and qt5... Now i need to find the packages for qt4 that should be re-installed for this app... Edit: Re-installed a number of libqt4 packages to no avail... :( |
Re: [Help] Documents Viewer Malfunctioning
bumping this thread...
hope someone has some sort of solution/method to debug... thanks.. |
Re: [Help] Documents Viewer Malfunctioning
Code:
Code:
/usr/share/applications $ grep Exec office-tools-quickviewer.desktop Hey that was my 666th post. Not such an evil post I think :(. |
Re: [Help] Documents Viewer Malfunctioning
Hi ajalkane,
Thanks for the reply! I'd done that before but it gets stuck at the following errors with nothing appearing...I'm not knowledgeable on Qt but translation error is slightly weird as I only use English as my language...Any clue? Code:
RM696-21-3_PR_005:~# /usr/bin/office-tools Btw, are you sure you don't have a rule in Profilematic that detects your 666th post and erases your phone's data :p? Thanks :) |
Re: [Help] Documents Viewer Malfunctioning
Ok I think some clues are being found :D
doing: Code:
/usr/bin/office-tools -showfrontpage Clicking on those .doc files that open I get: Code:
RM696-21-3_PR_005:~# /usr/bin/office-tools -showfrontpage Code:
RM696-21-3_PR_005:~# /usr/bin/office-tools -showfrontpage |
Re: [Help] Documents Viewer Malfunctioning
Perhaps you must run it using invoker. Redirect the logging to syslog and watch the output from /var/log/syslog:
Code:
invoker --type=m /usr/bin/office-tools -quickviewer -output-level debug -syslog-server local |
Re: [Help] Documents Viewer Malfunctioning
My output:
Code:
RM696-21-3_PR_005:~# invoker --type=m /usr/bin/office-tools -quickviewer -output- Looking at /var/log/syslog gives nothing interesting related to this: Code:
Oct 4 01:01:55 (2012) wlancond[1162]: High signal Trying the following: Code:
RM696-21-3_PR_005:~# invoker --type=m /usr/bin/office-tools -frontpage -output-le Code:
Oct 4 01:05:58 (2012) applauncherd[926]: Boosted process (pid=3285) was terminated due to signal 11 Thanks... Edit: Doesn't this: MComponentData: "Testability plugin /usr/lib/qt4/plugins/testability/libtestability.so load failed with error: The shared library was not found." mean that a qt4 component is missing? Edit 2: I ran the following without invoker: Code:
RM696-21-3_PR_005:~# /usr/bin/office-tools -frontpage -output-level debug -syslog Code:
Oct 4 01:09:40 (2012) office-tools[3362]: MComponentData: "Testability plugin /usr/lib/qt4/plugins/testability/libtestability.so load failed with error: The shared library was not found." Edit 3: Reverting to blanco as the theme doesn't make a difference sadly :( |
Re: [Help] Documents Viewer Malfunctioning
Quote:
Anyway I see you got some hints from syslog. |
Re: [Help] Documents Viewer Malfunctioning
ajlakane,
One last favour please; could you help me check if you have the following file in your system: Code:
/usr/lib/qt4/plugins/testability/libtestability.so Thanks for your help! |
Re: [Help] Documents Viewer Malfunctioning
i did a re-install for libqt4-test package from the repos but the above file is still missing...
|
Re: [Help] Documents Viewer Malfunctioning
Code:
apt-get install libqt4-core libqt4-sql-sqlite libqt4-phonon libqt4-network libqt4-xmlpatterns libqt4-opengl libqt4 libqt4-dbus libqt4-meegographicssystemhelper libqt4-script libqt4-sql libqt4-gui libqt4-meegographicssystem libqt4-declarative libqt4-test libqt4-xml libqt4-svg libqt4-wbmp libqt4-meego --reinstall |
Re: [Help] Documents Viewer Malfunctioning
Quote:
|
Re: [Help] Documents Viewer Malfunctioning
Quote:
That is, should come from packages included in repositories at http://harmattan-dev.nokia.com. @thedead1440: does that seem possible origin to you? |
Re: [Help] Documents Viewer Malfunctioning
minimos,
Thanks! However, like ajalkane mentioned above he doesn't have that file in his system so this means such error is a normal one...I tried installing testability-driver from SDK repo and qttas-server and aegis-testing-tools are to be installed too... However, these two packages are rejected as their origin can't be found; I tried with export origin too as I'm in open mode but they just can't get verified meaning these packages are not required for the system to function normally... You have any idea what plugin is required for the viewing of documents? Maybe its a plugin that is the cause of the issue? Thanks alot for your help! |
Re: [Help] Documents Viewer Malfunctioning
One more update I did the following:
Code:
/usr/bin/office-tools -quickviewer /path/to/xlsx/file Code:
ApplicationService::ApplicationService(const QString&, const QString&, QObject*) Running the same with using the invoker commands as ajalkane mentioned above gave the same seg fault error with syslog having: Code:
Oct 4 11:37:28 (2012) invoker[14525]: error: Can't send signal 11 to application [14396]: No such process |
Re: [Help] Documents Viewer Malfunctioning
Quote:
The signal you don't need to care about. It comes as the process crashed, so it doesn't exist anymore. Missing testability library is not the cause of this. The library is only used somehow for debug logging. |
Re: [Help] Documents Viewer Malfunctioning
Quote:
Re-installing office-tools, which contains quickviewer, doesn't help...I'd done a re-installation of libkok. office-tools, calligrameego, calligra-kchart in the very beginning and since didn't work out I posted a thread... Starting to think a flash maybe the only way out (however, i don't see what it fixes that re-installation doesn't)...Will first have to do a proper rootfs and userfs backup then restore selectively...A whole day over the weekend has to now be kept aside for this :o |
Re: [Help] Documents Viewer Malfunctioning
Quote:
Reflashing on the other hand deletes all of the configuration, settings, and other leftover files. Even if you restore thereafter not all files necessarily come back. |
Re: [Help] Documents Viewer Malfunctioning
Yes sir!
I just am not able to comprehend how it has messed up when everything else on my phone with the mods and tweaks work flawlessly... Anyway do you have an idea of what other package/lib's reinstallation have a chance of fixing this up? Thanks :D |
Re: [Help] Documents Viewer Malfunctioning
One last update before I reflash tomorrow or over the weekend:
I did: Code:
dpkg --remove --force-remove-reinstreq office-tools I then did a reboot and did a re-install of office-tools which installed all 3 packages and still no difference... So it means a reflash then is the only option... |
Re: [Help] Documents Viewer Malfunctioning
Quote:
|
Re: [Help] Documents Viewer Malfunctioning
I have over 40 xlsx and docx files and none of them open...xls and doc work fine...
Also I haven't flashed my n9 since pr1.3 was released so all this while at least half of those files have been opened at least once and never had any such issue... To test it out I just transferred a test.docx over and that too didn't open so surely the files are ok... Edit: Oops read your question wrongly; yup those files open as there are 3 xlsx files that are update weekly and I read them usually without any issues...The last 2 weeks I haven't read them on my phone and when I read them this week I faced this issue... |
Re: [Help] Documents Viewer Malfunctioning
|
Re: [Help] Documents Viewer Malfunctioning
Quote:
(Exceptions: downgrading packages, NAND corruption --virtually 0% probability) |
Re: [Help] Documents Viewer Malfunctioning
I am changing the thread title to include [SOLVED] as a reflash fixed everything up...
I'm now able to view all my docx and xlsx files so it maybe due to some weird bug that I was facing the issues... Thanks to everybody who helped :) |
Re: [SOLVED] [Help] Documents Viewer Malfunctioning
1 Attachment(s)
A small update here for future reference:
- I got the same issue again... - Did a re-flash and installed some (many?) apps and saw the viewer is broken again - Will troubleshoot which app(s) is/are responsible for it but its going to take a long time due to the sheer number of apps installed... - Attaching my dpkg -l log here in case anybody has an idea although I don't think anyone else has this weird bug... |
Re: [SOLVED] [Help] Documents Viewer Malfunctioning
Ok finally at last the solution has been found!
The app that was causing the problem was Hydra Widget Platform (pkg name: widget-runtime). Uninstallation of the said app fixed the bloody error that has been bugging me since more than 1.5 months. |
Re: [SOLVED] [Help] Documents Viewer Malfunctioning
cool, finally you know :)
|
Re: [SOLVED] [Help] Documents Viewer Malfunctioning
Quote:
After the recent flash I had restored all my apps only to see yesterday that sviox had in his thread announced that v1.3.2 should be in Store. This morning checked Store and it showed there was an Update but there was no Update button (usually this means uninstall prior version) so I don't know why but I found it easier to apt-get remove via SSH and in the removal log there was one line stating "Processing triggers for shared-mime-info" Two days ago when brkn was helping me do a diff between strace log of mine and his, he had mentioned mimetypes but they were ok at that time... Seeing that line made me try a 2007 document and voila it opened :D So thanks to a huge slick of luck the bug was caught :D Also thank you for helping me test my wild-guesses of what could be the culprit :) |
All times are GMT. The time now is 16:08. |
vBulletin® Version 3.8.8