Waiting room for non-EU pre-orders
 

For the first wave, Jolla is only available in EU, Switzerland and Norway! That means for many of us living in the other half of countries, we are not among the first ones!

Personally I am disappointed. The point of pre-ordering is to be the first ones. Now, Jolla will be available on eBay before mine got shipped! But what can I do? I have no friends/family members in EU to ship my Jolla for me. So why not start a thread specifically for those of us waiting Jolla in TOH of worlds.

First question: Are you still sticking around and waiting for Jolla to be available in your country? Or are you planning to cancel the pre-order and eBay one?

Re: Waiting room for non-EU pre-orders
 

Wasn't the point of the preorder to get an extra item (t-shirt, pipo (=cap)) alongside with the Phone?

Re: Waiting room for non-EU pre-orders
 

I'll wait until it's available, since otherwise you'll get no warranty.

Re: Waiting room for non-EU pre-orders
 

You know, at first there was a tinge of "Oh no, not this again" (in regards to how it was about the Nokia N9 and trying to locate one in the US) but it hit me. They perhaps don't have the resources yet, or perhaps overseas folks will get something different offered to us...

But now? I'm okay with whatever step of this process/waiting game I'm in right now... denial probably. It'll still happen, I just wonder if my enthusiasm will still be there.

Re: Waiting room for non-EU pre-orders
 

Yeah... many reasons to take the wait-and-see approach at this point. I'm leaning on maybe ordering immediately if Jolla will ship directly to me. Otherwise will be looking at resellers in the new year. I mean rolling the dice with 600 bucks at the moment is a little bit nuts. :eek:

Re: Waiting room for non-EU pre-orders
 

It would be better if I could show people the phone when they ask me what the T-shirt is about :)

Somehow the T-shirt does catch people's attentions.

Re: Waiting room for non-EU pre-orders
 

Probably has a bit to do with
(a) FCC cert
(b) investigating anything which might have patent issues
(c) not really caring as much about NA as iniital launch

In any respect, better to meter one's expectations than to jump up and down on a forum. There are enough footprints here from that happening with other releases.

Re: Waiting room for non-EU pre-orders
 

If I may say so, the strange thing regarding USA is that Jolla did send the merchandising bits and bolts. Now, does that mean that they will definitely launch a device before the deposit expires in 2014? Or will people just get a refund and a tshirt for free (if not at an expensive financial cost)?

I do see USA being as a big challenge for such a small company unless they already have people working on it, and they have a serious partner in the USA.

Re: Waiting room for non-EU pre-orders
 

Partner in USA? Wow! I was not aware of this! Who is it?

Re: Waiting room for non-EU pre-orders
 

tortoisedoc: that was me just speculating for the US folks....

Re: Waiting room for non-EU pre-orders
 

You tend to go for FCC certification once you've made the decision to sell/distribute in the the North American market. Apparently that's not the case yet for for Jolla.

I truly doubt if a phone that can be sold in the EU would have to worry about patent issues in the US/Canada market - I can't think of any phone that's not done that that originated in the EU first, perhaps a couple of Chinese phones quickly come to mind.

But as it stands, it's all speculation and I'm willing to bet you're more right than I on this. I just have to question the somewhat lack of communication to non-EU backers while soliciting worldwide attention. A staged release would have made sense if they didn't make it sound like they were ready to go worldwide as noted per their worldwide solicitation and pre-purchase agendas.

The question does remain; will the enthusiasm remain? This feels too close to the Nokia N9 release. Awesome product from Finland deemed too good to be released in a market where I unfortunately live and no clear communication about when/if it will arrive.

I'm personally not going to jump through the same hoops I had to for the N9 only to be dumped a year later by that other Finnish company.

But that's me. I'm not the average consumer. But I'm still in the dark.

Re: Waiting room for non-EU pre-orders
 

Wait for the reviews. There will be many soon. If it loves to half of the hype, it maybe worth buying. Why just get a gadget for the sake of having a gadget. N900 made sense, n9 was a disappointment. Will Jolla significantly improve on that remains to be seen.

Re: Waiting room for non-EU pre-orders
 

Opposite for me. N9 made sense and did not disappoint me, N900 did not - AT&T support was EDGE only.

Jolla... read the title. I'm in the waiting room.

Re: Waiting room for non-EU pre-orders
 

I am still waiting for modem specs :S

Re: Waiting room for non-EU pre-orders
 

Possibly long wait unless you're chinese.

In this interview from today http://yle.fi/uutiset/jollan_puhelin..._yksin/6955214 the CEO says that they have resources only for release in european and chinese markets. Markets beyond that would require local partners (networks etc).

Re: Waiting room for non-EU pre-orders
 

Out of curiosity, do they say when they are releasing to China?

Re: Waiting room for non-EU pre-orders
 

I would translate the word (aluksi) used for China schedule as 'near term'.

Re: Waiting room for non-EU pre-orders
 

My hope is that, because the company behind the Jolla actually wants the phone to succeed, that this will hopefully mean longer-term, more persisting plans for it, and support. Remember that the N9 seemed very unloved by it's very own manufacturer.

Re: Waiting room for non-EU pre-orders
 

Received my payment email today for shipping to Austria which would then be forwarded on to Canada. I placed a 0€ pre-order on 5/23 and subsequently changed my shipping address with Jolla Care some months later.

$600 + re-shipping + import tax = $700. A warranty claim would have to follow the same expensive shipping route via Austria. And I do have memories of being stung in an unsupported country with the N900 warranty.

I have every confidence that the OS functionality and the apps running on Sailfish will be the best out there, however I'm hanging back for the moment. I need a phone that makes proper stereo recordings more than anything. :)

Re: Waiting room for non-EU pre-orders
 

So, no update on supported frequencies yet? If it will take them another year to start officially selling to US, but T-Mobile LTE frequency is supported, I'll probably buy it through some on-line retailers (Newegg, Amazon etc.) which hopefully should start selling Jollas soon.

Re: Waiting room for non-EU pre-orders
 

Small chance for a Jolla. Finnish mobile site is having a competion. Prize is a Jolla phone.

To enter:

1. Register here http://www.matkapuhelinfoorumi.fi/register.php

Tunnus = Username

Salasana = Password
Vahvista salasana = Confirm password

Sähköpostiosoite = Email adress
Vahvista sähköpostiosoite = Confirm email address

Puhelinmalli = Your phone(s)

Rest of the fileds are optional

-Hit the box next to "Olen lukenut, ja suostun noudattamaan Matkapuhelinfoorumi - Suosituin matkapuhelinpalsta vuodesta 1999:n sääntöjä." to confirm that you follow forum rules.

-Then press "Suorita rekisteröityminen loppuun" to confirm your registration. Its at the bottom of page.

2. Make a post in this thread http://www.matkapuhelinfoorumi.fi/f6...arvonta-81346/ Doesn't matter what you write. For example, Osalllistun kilpailuun


Winner will be chosen randomly from the posts on 1.1.2014.

Re: Waiting room for non-EU pre-orders
 

Returning from TMO exile to post that this echoes exactly how I feel.

Jolla: why on earth did you let me get a €40 pre-order option if you had no firm plans to make the device available to me?

I bought my N900 from a slightly shady business in an industrial estate the next town over, and I imported my N9 from Singapore, which is on the other side of the planet.

I was so excited at finally having my primary device not be a grey-market import with no support or warranty. Now I ask Jolla why I heard nothing from them (not even a form email) 24 hours after launch, and they just reply "sorry there is no news for non-EU markets".

That's just awful PR and lousy communication. I'm still going to get a Jolla because I am excited about the technology and the pedigree and because I'm a determined and tech-obsessed individual, but it has left a bad taste in my mouth.

At least Jolla could suggest that I order via the EU, but all they could offer me was a shrug.

At least Jolla could send me an auto-mail to say "We're sorry, but due to regulatory/pipline/whatever issues, we can't sell the device directly to you at this time, but we're working to figure something out." but I had to chase them down to make them even tell me that that they had nothing to tell me.

...and so we come full circle back to what Gerbick said:

Edit: just noticed my own TMO signature. Hah. A New Hope indeed, but only if you live in the right place.

Edit2: not going to get Jolla hardware any more. Total lack of communication/respect for those of us outside the EU who put money down and got just a T-shirt + probable lack of 3G/LTE support + my N9 still works = no thanks Jolla

Re: Waiting room for non-EU pre-orders
 

I think gerbick found the zen way, his posts are much less bitter. EU guys also feel a bit bitter because Finland has priority. Why not come to visit the land of the free (and regulated carriers) and pick one up?

Re: Waiting room for non-EU pre-orders
 

I completely agree the Jolla should be more forthcoming with availability (or otherwise) information. At the very least, it'll help (potential) customers decide whether to wait, not buy, or get a friend to order it and courier it over, or whatever other options there are.

Living in Malaysia however, I've come to accept that besides the N9, it's highly unlikely we'll ever get anything remotely close to the international launch date (if at all). We ended up getting the N900 about 9 months after the international launch date (I imported mine from Dubai about a week after launch because I assumed Nokia Malaysia were a bunch of nitwits)... and an educated guess says that Jolla will likely never set foot here. So, I've chosen the order it shipped to a relative and get it couriered back to me route.

I'd say just do what I do, and consider anything more an enormous bonus :)

Re: Waiting room for non-EU pre-orders
 

Reading the user experience thread, my confidence in Jolla starts to budge! :(

The launch feels so much like a dejavu - missing features abound. I cannot believe when I read 4G is not enabled in the current release. They would be sued if the phone launched in US!

I didn't expect the SW to be complete in anyway, but the status is much worse than I would ever imagine. I am not talking about features like MMS; I am talking about small things here are there that add up quickly. For example the lack of FB/Twitter/RSS feeds in notification, no share UI, no video talk for Android runtime, stability issues, etc. I also think Jolla should not launch until the browser is more mature. Browser is so important when the ecosystem is non-exist!

I know Jolla need to hit the release milestone badly to show they are real. But launching the device in such immature state only gets them bad reviews (from sites that only understand iOS/Android). That doesn't help them attract new users outside of Maemo/Meego/Qt/hard-core Nokia!

I once again wish Harmattan/Meltemi were not abandoned.....

Re: Waiting room for non-EU pre-orders
 

I see your point, but I stand by my post. The way I see it, the bare minimum Jolla should have done is communicated to non-EU people: "Hey, sorry, we can't currently sell you a phone."

As it stands, all I have a €40 T-shirt. I've been proudly and regularly wearing it for the last little while and explaining the backstory to people who ask, but how should I feel good about wearing it now? All my tech friends here are asking me when I'll get the device I've been talking up for the last 18 months, and all I can say is: "It's released, but I don't know when or if I'll be able to get one."

I have limited sympathy for non-Finland EU people, because at least they got an e-mail and have some chance of buying the device [without going through the usual agonising & expensive büllshït of the grey-market import process].


I live in Canada. I have been to Finland more than once in the past and hope to visit again in the future. I wish I could afford the time/money for a trip to Finland just to buy a Jolla phone, but that's really not on the cards for me right now. I'm sure you have the best intentions, but this isn't really that helpful of a suggestion.

Re: Waiting room for non-EU pre-orders
 

Well, there are good and bad points, some folks actually like the phone so much that they claim they are using it as a main phone already, which is a lot considering that Sailfish OS is Beta. I don't recall any other company delivering their mobile OS at Beta stage, well, big-search-giant does it all the time, they just have a different concept of Beta = v4.0, v5.0, you name it :-)

I ordered the phone and can read about a lot of rough edges, but am betting that Jolla will react accordingly. Even with the N9 their releases where miles better than any competitor in terms of bug fixing and features.

Patience is not my friend, though, and I want the device right now! :-)

Re: Waiting room for non-EU pre-orders
 

I wondered what would with folks like you who paid money and are in an "yet unsupported" country - I thought that that wasn't possible, but clearly it is. The preorder is good until mid next year, so hopefully you'll get the device before that or a refund?

Re: Waiting room for non-EU pre-orders
 

Just checking in as a €40 non-EU pre-order (US specifically). Let us hope that they have info for us 'soon'. :)

Re: Waiting room for non-EU pre-orders
 

What did your PDF receipt say it was for? Mine said "Limited ed. Jolla preorder number + T-Shirt"

I got the second item; still waiting for news on the first...

Re: Waiting room for non-EU pre-orders
 

great idea for a thread, thanks.

Re: Waiting room for non-EU pre-orders
 

That's exactly what mine said. I'm waiting… (USA resident)

Re: Waiting room for non-EU pre-orders
 

Round-trip from LAX to HEL, about $900, Jolla phone about $550, if 10 people paid $650 it would cover the flight and have some money left over for a reindeer burger or whatever the heck they eat over there.

Re: Waiting room for non-EU pre-orders
 

Holiday in Sweden - 2000$
From Sweden to Helsinki - 200km
Cost of gasoline in EU - absurd/priceless

come for the Jolla, stay for the girls <SwedishCheerleaders.jpg>

Re: Waiting room for non-EU pre-orders
 

Any volunteer? :)

Re: Waiting room for non-EU pre-orders
 

So Jolla is now on sale at shop.jolla.com to regular EU customers who didn't preorder.

On the one hand, I'm delighted for all the people at Jolla who have worked so hard to get this far...

...but on the other hand it's now quite clear that Jolla sold me a T-shirt for €40. I'm struggling to feel good about that, since that's about €25 or €30 more than I would ever want to pay for a T-shirt. Heck, even overpriced band T-shirts don't usually cost much more than €20.

Like others outside the EU, I feel that Jolla should have been a lot more upfront about this. I guess I'll just suck it up and pay full price (via an EU-based friend or relative) for a standard Jolla phone without pre-order other half.

I can live with the waste of money, and I know the pre-order other half is essentially just a collector's item, but it's the principle of the thing. I wish I could say I'm not disappointed in Jolla for taking our money and not delivering everything they were selling us, but...

Re: Waiting room for non-EU pre-orders
 

Same problem... Preordered 40€, but didn't get invitation for purchasing (live in Israel). Also changed my delivery address to Switzerland, but still didn't get my invitation.. Don't know what to do.. Continue waiting because on the site they said (previously only to pre-order costumers with an invitation code) or just to buy from the shop...

Re: Waiting room for non-EU pre-orders
 

I had a friend in Germany order mine last night. Waiting now for the tracking number.

Re: Waiting room for non-EU pre-orders
 

Can't you change the Shipping Address for your pre-order, and that way not let your pre-order go to waste?

Initially the Shipping Address for my pre-order was outside of Europe, but I changed it after the fact so that I could purchase a Jolla. And hopefully FedEx will deliver my phone soon!

Re: Waiting room for non-EU pre-orders
 

You ordered without invitation ? We need sign up to the store ? Because I can't access with my jolla.com account to the shop ?