Have just cancelled my Jolla - have others done the same?
 

Hi all,

I am a frequent reader and user of the Nokia N9. I were one of the first who ordered the Jolla phone, and were looking much forward to receive it - until a few days ago.

I am a big supporter of FOSS and only use it at home, and therefore dont like the way Jolla is holding back the informations.

They know the users are interessered in all the small details of the phone, why I dont understand why they havn't specified on jolla.com which GPU and CPU chip they are using. Also I like to hear lossless music, hence I were investigating the use of DAP - without any luck.

Only at the day of the release we were informed that 4G were a part of the hardwere, but not supported in the OS yet (and what about the band they are using?)

At the moment there is no CalDAV or MMS support, and no time frame given.

The UI and Font is still Closed Source - AFAIK.

There is no option to chech which native apps there is available, since the store is not open. I dont want to use Android apps, as i am afraid that no software developers will make their apps for Sailfish if they already have a product for Android.

And here after 2 weeks since I remitted the rest of "my" Jolla, there is still no one who have received it - apart of the 450 in Finland. Based on the T-Shirt deliveries I dont expect the phone before 2014 now.

Therefore I have now made the decision and cancelled the Jolla phone and still use my Nokia N9 or new android phone and keep an eye on the development of the Jolla Phone.

My 5 cents, and nice to get it off my chest.

Have others cancelled their Jolla, and why?

Re: Have just cancelled my Jolla - have others done the same?
 

Hello, I have not canceled my order. But I really can understand you very well. I'm all well on the nerves. ' The whole " soon " in " short time " info are no longer funny .
Gives us the community little info about the hardware and operating system development.
Any Native programs that are being programmed by Jolla ? Any updates in sight ? Any info production in China? Are the smartphones on the way to Finland ? You may already arrived and only need to be programmed ? If you installed with a newer update ? I mean, there are soooo many things where you can tell us !

Unlike in turn , we have been waiting sooo long , we can wait the 2-3 weeks . Just give us the info if it really works before Christmas !?
I think more will most surely know at all. Perhaps even more when it is scheduled with the shipping !

Regarding the native programs. Since I will agree with you . This will continue to be a problem. Android apps are nice and great, but does not make the thing.
The community will certainly have to donate their time for it again .
Programs such as SoundHound , Shazam , Skype, Whatapp etc. Jolla for legal reasons probably not native port .

brings unique programs. e.g. xmpp files send / telephony. This has NO other mobile operating system. I bet those "little" things will get you much further. (it is only an example)

Jolla: Please build your first OS for Jolla smartphones. Fix bugs and co and the wishes of the community perceive BEFORE you want your OS ported to other Android smartphones.

Excuse me for my bad english :) use Google translator because I do not know all the words :D

Re: Have just cancelled my Jolla - have others done the same?
 

Nope, but I think you have valid reasons for cancelling. I also think Jolla crew has many valid reasons for their decisions.

CPU: Qualcomm Krait 400
GPU: Adreno 305

I think reason for not publishing the specs is that they dislike 'the specs race' and have stated that many times. Also, maybe they would've told you the complete specs if you tried contacting them via e-mail? Don't know that for sure though.

It's what you value that "validates" your decision, and I'm eagerly waiting for my Jolla. As for the delivery, my order changed to "in picking" just yesterday :)

Re: Have just cancelled my Jolla - have others done the same?
 

I have not cancelled my order, but I understand your feelings. And I'm also ready to be disappointed with the OS for now with certain things missing. But if it's anything like the N9, it will receive updates and in six months will be much better. I would have done wisely to wait with the purchase but I wanted to show my support, mostly because of me being Finnish... Sometimes being Finnish costs 399! What I can say is if you're not happy with the phone in its current beta state, just hold on to it and start using it as your main phone once the major bugs have bewn squashed.

Re: Have just cancelled my Jolla - have others done the same?
 

Thoke @ There is only two reasons I can see why they are withholding informations.

1) Partners/Agreements
2) Afraid of lossing customers

We, as fans/supporters, are using the same excuses on behalf of Jolla as the Apple users did for the iPhone 1.

MMS - nobody is using that, all are using mail/facebook now.
4G - Yes, it not active - but it will be.
CPU/GPU - the community can inform people about that by

I were following JollaHQ on Twitter, and people kept asking for FM radio support. Only on the release day Jolla informed by Twitter it were not possible. They knew about that long before the release day.
I told my self that they have never promissed a FM radio in the phone, so it is OK.
Nor have they promissed us eg. MMS.

"Shipments starts 27 november" - maybe from China it does, but not to the end user. My status is still "paid". When they shipped the T-shirts I received mine about a month later.

I were prepared for a beta product, but is disapointed that Jolla cannot be open about the product/software to the audience who are supporting them and are asking for an open dialog.

Given that I have an N9 i truly know the meaning of an PR update :) But I also clearly remember how long to took to get them and the features received and lost at each PR.

Agree that spec's is not important for Sailfish OS but Jolla is a product for the cummunity people, FOSS supporters, Linux users and the thing all is asking for is an open product. Which Jolla - IMO - dont fulfills.

To my understanding is an Android phone, with a bootloader unlocked and AOSP is more open source than Sailfish/Jolla is at the moment.

I know that I'm being ideological, but it were because of this I pre-ordered in the first place.

Re: Have just cancelled my Jolla - have others done the same?
 

Did you get all the money back? All 299 from the phone, 100 from the preorder and the 15 from shipping? I asked then through care@jolla.com 3 days ago, and still no answer to a fairly simple question.

Re: Have just cancelled my Jolla - have others done the same?
 

Actually the phone reports that the SoC model is an 8930, which is a Krait 200, pretty much the low-to-middle end of the Snapdragon 400 range, a range that Qualcom themselves describe as being "[d]esigned for mid-tier smartphones".

Well perhaps. But I don't think that simply disliking the specs race is sufficient reason to conceal the specs. On the other hand if you were producing a phone with specifications perhaps lower than your early target market (pre-orders) might be anticipating - particularly given the price point - and accepting that the specifications race is an unavoidable part of the market you are launching in to, you might also want to keep those specifications secret until the last possible moment to try to ensure that as many as possible of those pre-orders are turned into actual purchases.

Re: Have just cancelled my Jolla - have others done the same?
 

I just did it today, and based on my last questions to Jolla i dont expect a reply before end next week.

Re: Have just cancelled my Jolla - have others done the same?
 

Hello, I have not canceled my order. But true sad for they position, which is more different from start - magic word "unlike"(when preorder starts). Now official note: "The first deliveries are going to happen in Finland, because Finland is our home market. All the pre-order customers from EU, Norway, and Switzerland in both 1st and 2nd pre-booking campaigns will be served in the priority order they have placed their original orders." (priority order also seems strange and unknown).
So seems there is no true priority 1 or 2 preorder we made .All information "Soon"- start sound like they can patent new Jolla name "Jolla soon"

Re: Have just cancelled my Jolla - have others done the same?
 

Yeah, this is not being a serious attitude. And that's actually the reason why I didn't went your route, because I don't want to depend on them anymore. Have you considered getting it and selling it to someone outside of the supported countries to help out a bit? I think I'll be doing that.

Re: Have just cancelled my Jolla - have others done the same?
 

And how do you cancel an order? I've never seen an option to do that.

Re: Have just cancelled my Jolla - have others done the same?
 

Oh, I misremembered :o. Thanks for correcting.

Re: Have just cancelled my Jolla - have others done the same?
 

If it is 8930 Jolla is overclocked. If it is 8930AA or 8930AB it isn't. Or wikipedia is wrong:

http://en.wikipedia.org/wiki/Snapdra...Snapdragon_400

Re: Have just cancelled my Jolla - have others done the same?
 

There are multiple variants of the 8930 and from what I can gather the dmesg dump just reports 8930 for all of them.

The base 8930 is Krait 200 based and runs at up to 1.2Ghz. The 8930 AA and AB are Krait 300 based and usually run at up to 1.7Ghz.

That implies it's either an overclocked 8930 or an underclocked 8930 AA/AB or some other variant of 8930 previously not seen.

Edit: MisterMaster beat me to it. :)

Re: Have just cancelled my Jolla - have others done the same?
 

I'm waiting for my jolla. But my deadline is Christmas. I don't really need just want to support them. But 399 for beta is a bit...

Re: Have just cancelled my Jolla - have others done the same?
 

We have already diverted from the boring mainstream track with droids and fruits by ordering the Jolla.
A new fresh player is in town and he does the best to come up with an alternative that doesn't suck the life out of the user base.

Why would I cancel an order due to 4G if I KNOW that Jolla will fix that as soon as they can and also given the fact that there is a whole community like this behind that does all the best things to come up with applications and cool hardware stuff.
Personally I regard this as whining over details when so much else cool stuff is to expect.

Re: Have just cancelled my Jolla - have others done the same?
 

EDIT

right! me, too. Christmas and not longer, we have wait enough.
I love to support jolla and spend little bit more to get an new OS, but not if there can´t send us before christmas, as promised!

I respect the loyalty and understand that there want deliver the Finns first. BUT that should have said just from the beginning!

Re: Have just cancelled my Jolla - have others done the same?
 

Absolutely! There is no other phone maker with such commitment to the community. Employees are writing here and helping, explaining etc., even the founders are here in the forum. They just ask us for little patience, but no we are whining and whining... :)

Re: Have just cancelled my Jolla - have others done the same?
 

I think the dmesg showed it as an 8930AA

Re: Have just cancelled my Jolla - have others done the same?
 

The whole point being that it would be nice if Jolla could actually tell us which it is.

Re: Have just cancelled my Jolla - have others done the same?
 

yeah ... soon! .... maybe very soon... maybe not.

Re: Have just cancelled my Jolla - have others done the same?
 

You are NOT supposed to get the 100EUR back. That has been stated in the preorder FAQ's all along. For those 100EUR you got a t-shirt and a voucher to be used by 06/2014 for Jolla products.

It'd be too easy to pay 100EUR, get a free t-shirt and get the 100EUR check refunded.

Re: Have just cancelled my Jolla - have others done the same?
 

It's an 8930AA.

Re: Have just cancelled my Jolla - have others done the same?
 

Haha, he cancelled the order and got a 100EUR t-shirt with the name of a phone he doesn't have....fail.

Re: Have just cancelled my Jolla - have others done the same?
 

FWIW, I'll wait. Everybody can do whatever they want with their money, I won't respect that because it's a given.

It'll be nice if it comes by xmas, if it doesn't, it'll be nice to have it later. Software updates will be nice too. This is probably the first time I pay for a phone purely to support a company.

Re: Have just cancelled my Jolla - have others done the same?
 

Indeed it is whining. I am disapointed as a little child, who finds out that Santa itsn't real.

I am also sure that Jolla will give the community a very good phone, but this hardcore community cannot even find out which CPU the phones has. That is not open source mentality and support to the community - who they strongly need for The Other Half products and native software.

Re: Have just cancelled my Jolla - have others done the same?
 

Sorry for offtopic, but... EASY?? First, you DO remember how much we have waited, right? Second, you DO realize how much 100 euro from a few thousand people have helped them reach the hopefully self-sustaining situation where they are now, right? And BTW, those T-shirts have probably cost about 10-20 € tops buying them single. Imagine after ordering a few thousand.

OK, sorry for the rant. Back on topic... No, I haven't cancelled. I'll be passing it on to someone outside the supported countries.

Re: Have just cancelled my Jolla - have others done the same?
 

Yes, fail is a good way to put it.

A little like saying you are supporting an open source company - which itsn't really open.

Does anyone know how much Jolla is supporting Mer upstream?

Re: Have just cancelled my Jolla - have others done the same?
 

I've not cancelled and have no intention to but waiting with only a vague 3-4 weeks deadline is frustrating. I'm hoping Jolla are being pessimistic with those deadlines due to the time of year.

When I do get it, I can't imagine I'll be using it as my main/only phone for a while either and I'll expect to be sim-swapping with my N9 for a bit longer. I'm resigned to that.

The pain points for me are CalDAV support, SIP and Skype which are all supported on the N9 and I use them regularly. I'm a bit let down that there's no CalDAV, CardDAV (hoping to ditch Google & MfE!) & SIP out of the box. Skype less so. I was expecting to have at least the same functionality as from the N9 and hoped for CardDAV.

I use Nokia Drive a lot too in the car so I'm nervous to see how the maps app works though I've a pile of Nokias that I can keep in the car for that duty.

It seems a bit like 3 steps forward and 2 steps back in some ways so I hope we get news from Jolla as to when those fundamental protocols from the N9 get added back or how 3rd party developers can add them. I don't expect a roadmap with complete feature lists and dates but they can't surely expect to call themselves a community if there's not some visibility in forthcoming release features.

It's like watching a small child on a bicycle that's just had the stabilisers removed. I'm proud they're upright and making forward progress but nervous they'll crash or decide that football is easier than cycling and I'll end up with a couch-potato football fan rather than Bradley Wiggins.

Re: Have just cancelled my Jolla - have others done the same?
 

I didn't pre order, but was still expecting to be able to buy the thing by now!

Even if they said the online shop would be open in January it would be a start.
I thought 'soon' was a trademark of blackberry!

Re: Have just cancelled my Jolla - have others done the same?
 

@corkpcp:
Sorry, didn't intend to be rude or mean on you, but I couldn't help finding it a little amusing.

Re: Have just cancelled my Jolla - have others done the same?
 

List of closed vs open packages: http://piratepad.net/ep/pad/view/ro....1q74o1O/latest

Sailfish is based in Nemo/Mer, so there you go.

Re: Have just cancelled my Jolla - have others done the same?
 

That's what Jolla (Marc?) said in an interview - they were being pessimistic.

I agree with this... Drive and offline maps is almost essential. The good thing is that I can still use the N9 without a SIM :)

Re: Have just cancelled my Jolla - have others done the same?
 

Hijacking this question to talk a bit about Jolla and open source.

I don't have metrics for everything, but here's what I do know.

The central focus of Jolla's open source efforts are in the Mer and Nemo environments, because those are where we get the basis for our distribution (Sailfish OS). These are open projects and not just run by any one individual or organisation, but we contribute quite a good slice. A large part of our work is based on and around open source software.

You can follow through the individual projects where much of this work happens:
https://github.com/mer-packages/
https://github.com/nemomobile-packages/
https://github.com/nemomobile/

Onto some metrics:

https://www.ohloh.net/p/nemomobile

(note the dip in 2012 when Nokia ceased their activities, and note how it's been steadily increasing since - again, not everyone in Nemo is working for Jolla - but there's quite a number of us)

Jolla also contributes to other projects, such as my own personal favorite - Qt:

http://www.macieira.org/~thiago/qt-s...r.absolute.png

Re: Have just cancelled my Jolla - have others done the same?
 

You have misread my post.
I am waiting as well and I do understand the OP and respect his choice.

My post was solely about the 100EUR voucher - my example with getting free t-shirt was not about the OP, it was just an example why it would not make sense to expect the refund (of 100EUR voucher). I know these weren't anyone's intentions, but I wanted to make this clear prior to reading "Jolla is bad, they didn't refund the 100EUR in cash" all over TMO in few weeks.

I don't think that cancellation of your order will destroy your 100EUR voucher - I expect it to be valid till 06/2014 - but it's not cashable.

Re: Have just cancelled my Jolla - have others done the same?
 

Hey all... A fellow sailor pointed this thread out to me. I can say there is a big pile of Jollas in a warehouse near you. And more arriving every day. Jolla's Sailors are working day and night to get them bundled up and into the post as soon as possible. We really appreciate your patience.

The delivery time specified at the time of your order is still valid.

Re: Have just cancelled my Jolla - have others done the same?
 

Could you please give more details about that?

Re: Have just cancelled my Jolla - have others done the same?
 

I know this will sound a bit like a fanboy speech, but bear in mind that today is a public holiday in Finland, big respect for all sailors who are actually interacting today on TMO. I mean, shouldn't you be getting drunk or something? :-)

edit: fixed typo

Re: Have just cancelled my Jolla - have others done the same?
 

I'm in Norway, so I'm exempt from the holiday. But I don't like public holidays much anyway normally :-)

Re: Have just cancelled my Jolla - have others done the same?
 

I am in Finland not Finald so I can still comment here :D