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-   -   Jolla device in a boot loop (https://talk.maemo.org/showthread.php?t=92119)

fl4f 2013-12-22 10:28

Jolla device in a boot loop
 
Alright, here goes.

My device have entered some weird bootloop, and I haven't even started fiddling with it.

Had it in the charger over night, in the morning it just reboot's all the time.

It boots up, shows the Jolla logo; then the led turns red and it reboots. Again and again.

Anyone got some pointers, so I can get the device running again :-)

Stskeeps 2013-12-22 10:38

Re: Jolla device in a boot loop
 
1) What charger did you use?

2) Did you enable developer mode at any point and if so, what did you (exactly) do with it?

3) What SW version are you on?

Stskeeps 2013-12-22 10:42

Re: Jolla device in a boot loop
 
Also, 4) Are you in any way trying to use the device without a battery in it

fl4f 2013-12-22 10:56

Re: Jolla device in a boot loop
 
1) The device ran out of battery the night before, and I charged it with a charger from an iPhone which was available were I was at the time. Put it in the charger when at home, using the charger from my Nokia N900, which I have been using all the time since I got the device.

2) Yes, I enabled it, connected to the device through ssh; thats all. Didn't do anything else than that.

3) The most recent - 10.0.1.12

4) No, the only thing I can think of; is that I pulled the battery out at some point without shutting the device down.

Stskeeps 2013-12-22 11:09

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by fl4f (Post 1399621)
4) No, the only thing I can think of; is that I pulled the battery out at some point without shutting the device down.

USB or Charger connected at that point?

fl4f 2013-12-22 11:12

Re: Jolla device in a boot loop
 
Pulled the battery out, took out the sim; put the battery in again, and then connected the charger.

fl4f 2013-12-22 11:17

Re: Jolla device in a boot loop
 
Is there something I can do to get the device running again; or provide additional information ?

Stskeeps 2013-12-22 11:17

Re: Jolla device in a boot loop
 
If you show up in #jollamobile on irc.freenode.net, you might be able to find some people to help you further diagnose.

Do you have a Linux PC?

fl4f 2013-12-22 11:29

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by Stskeeps (Post 1399629)
If you show up in #jollamobile on irc.freenode.net, you might be able to find some people to help you further diagnose.

Do you have a Linux PC?

I'll show up there.

I have a Mac, will that do ?

Do you have a hunch of what has happend ?

mariusmssj 2013-12-22 13:31

Re: Jolla device in a boot loop
 
I had this issue few times with my N9.

What's happening is your battery is too low to boot up the kernel up to charge the phones battery, so it will keep in the loop but never start up.

the way I fixed it for my N9 is using the flasher, it somehow allowed to get more power the from USB and actually charged up the device.

Check these posts out:

first
second

and for flashing info read this thread

coderus 2013-12-22 13:35

Re: Jolla device in a boot loop
 
@mariusmssj your suggestions doesnt work with Jolla

mariusmssj 2013-12-22 15:00

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by coderus (Post 1399656)
@mariusmssj your suggestions doesnt work with Jolla

Ahhh I see, Well hope it can be fixed.

jsiren 2013-12-22 19:30

Re: Jolla device in a boot loop
 
If it's true that the device cannot start up a charge from flat, it's quite a serious bug and needs to be addressed. Given its current power consumption, the battery can easily go flat rather quickly; I observed an 11%-point drop (from 20% to 9%) in a 45 minute Facebook chat. Most phones are able to take power from USB alone and charge a flat battery.

fl4f 2013-12-22 20:52

Re: Jolla device in a boot loop
 
It's wasn't due to battery being depleted; it was in the charger the whole night.

The problem was a corrupted filesystem. It has been solved and the Jolla lives again !

nieldk 2013-12-22 21:10

Re: Jolla device in a boot loop
 
how did you solve it?

coderus 2013-12-22 21:21

Re: Jolla device in a boot loop
 
Jolla Care, i think :)

nieldk 2013-12-22 21:23

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by coderus (Post 1399770)
Jolla Care, i think :)

in Denmark ? well ..... if so, where :)

fl4f 2013-12-22 21:49

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by nieldk (Post 1399766)
how did you solve it?

With the help of Stskeeps, it was due to a corrupted filesystem.

Dave999 2013-12-22 22:01

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by fl4f (Post 1399781)
With the help of Stskeeps, it was due to a corrupted filesystem.

Big thanks to stskeeps for this rescue mission.

So you can make file system corrupt with over charing. Something isn't right in this story...

pycage 2013-12-22 22:31

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by Dave999 (Post 1399787)
Big thanks to stskeeps for this rescue mission.

So you can make file system corrupt with over charing. Something isn't right in this story...

Probably because the battery was removed while the device was switched on.
I still wonder how such a bad corruption can occur with btrfs. Or was it some other non-btrfs partition essential for booting?

jsiren 2013-12-23 00:44

Re: Jolla device in a boot loop
 
Okay... if removing the battery while the device is on can corrupt the filesystem, what happens if a butterfinger like me drops the device so that the battery flies off? Or If a butterfinger like me drops the device whilst changing Other Halves? Then the battery is pretty sure to fly off.

JiiHoo 2013-12-23 00:57

Re: Jolla device in a boot loop
 
Hmm, have to keep that in mind for the future. I had to remove battery on the fly today as device got stuck to scanning of WLANs and even power-button didn't work anymore. Luckily nothing like this happened.

Taking battery away when phone is completely stuck is something which I learned with Nokia's phones over the years. Pretty much automatic action for me.

pichlo 2013-12-23 09:18

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by JiiHoo (Post 1399827)
Taking battery away when phone is completely stuck is something which I learned with Nokia's phones over the years. Pretty much automatic action for me.

I, OTOH, quickly learned NOT to do that with the only Nokia phone I've ever owned - the N900. I go to great lengths to avoid pulling the battery out while the phone is on. The most common is to kill the stuck process via SSH.

jsiren 2013-12-23 10:08

Re: Jolla device in a boot loop
 
OK. So far I haven't had to kill stuck processes - although my Jolla has shown the "Unnamed app is not responding" message a few times, so it has some kind of a watchdog. The last time was when I had some 40 unread Fb messages and there had been network problems in the meantime. That time the Messages app was having problems.

JiiHoo 2013-12-23 13:17

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by pichlo (Post 1399865)
I, OTOH, quickly learned NOT to do that with the only Nokia phone I've ever owned - the N900. I go to great lengths to avoid pulling the battery out while the phone is on. The most common is to kill the stuck process via SSH.

Well, most of my past phones were Symbians (with exception of N9).

kehno 2013-12-29 14:41

Re: Jolla device in a boot loop
 
How did you exactly fix this? Mine is stuck in a reboot loop and it's definitely not battery.

szopin 2013-12-29 15:21

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by kehno (Post 1401818)
How did you exactly fix this? Mine is stuck in a reboot loop and it's definitely not battery.

If you managed to update to 1.0.2.5 there is recovery mode:
Recovery mode

If a factory reset cannot be performed or if the device has booting issues,

Unplug USB cable and turn off device
Press volume down and power on the device
Plug in USB cable and using USB networking telnet to 192.168.2.15 or 10.42.66.66 and follow the instructions

(from: https://together.jolla.com/question/...22013/#details)

kehno 2013-12-29 17:42

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by szopin (Post 1401824)
If you managed to update to 1.0.2.5 there is recovery mode:
Recovery mode

If a factory reset cannot be performed or if the device has booting issues,

Unplug USB cable and turn off device
Press volume down and power on the device
Plug in USB cable and using USB networking telnet to 192.168.2.15 or 10.42.66.66 and follow the instructions

(from: https://together.jolla.com/question/...22013/#details)

Thanks for fast response! Unfortunately, it didn't work:

Code:

Type the number of the desired action and press [ENTER]:
-----------------------------
    Jolla Recovery v0.1   
-----------------------------
Welcome to the recovery tool!
The available options are:
1) Reset phone to factory settings
2) Reboot phone
3) Exit
Type the number of the desired action and press [ENTER]:
1

Are you really SURE? If you continue, ALL DATA (pictures, videos, messages, accounts and all the personal data) stored in the device memory WILL BE ERASED! [y/n]
y
[CLEANUP] Starting cleanup!
[CLEANUP] Umounting top volume...
[CLEANUP] Deleting /mnt
[CLEANUP] Cleanup done.
Mounting /dev/mmcblk0p28 on /mnt
mount: mounting /dev/mmcblk0p28 on /mnt failed: Invalid argument
[ERROR] Can't mount '/dev/mmcblk0p28' to '/mnt'
[CLEANUP] Starting cleanup!
[CLEANUP] Umounting top volume...
[CLEANUP] Deleting /mnt
[CLEANUP] Cleanup done.
Connection closed by foreign host.


juiceme 2013-12-29 18:04

Re: Jolla device in a boot loop
 
Ah. Is the device still in reboot loop after that?

nieldk 2013-12-29 18:21

Re: Jolla device in a boot loop
 
wow, terrible situation.
I hope it recovers!

On a note, what an excellent example of a situation that might be easier cured BOOTING CUSTOM KERNEL FROM AN UNLOCKED BOOTLOADER JOLLA!

Is it in some ways possible to break that recovery script, to get to a shell prompt I wonder ...

rainisto 2013-12-29 18:30

Re: Jolla device in a boot loop
 
@kehno, that seems to be quite unlucky, might even need to be returned to care for reflash.

kehno 2013-12-29 19:06

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by juiceme (Post 1401871)
Ah. Is the device still in reboot loop after that?

Yes :(

Quote:

Originally Posted by rainisto (Post 1401884)
@kehno, that seems to be quite unlucky, might even need to be returned to care for reflash.

I guess that's what I'll have to do. Hopefully it's just fluke in my device, like bad flash chip and nothing widespread.

ZioBilly 2013-12-30 17:28

Re: Jolla device in a boot loop
 
I have the same problem, how can i fix it? nothing happens with vol- + power on ..

nieldk 2013-12-30 17:54

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by ZioBilly (Post 1402157)
I have the same problem, how can i fix it? nothing happens with vol- + power on ..

Unplug USB cable and turn off device
Press volume down and power on the device
Plug in USB cable and using USB networking telnet to 192.168.2.15 or 10.42.66.66 and follow the instructions

ZioBilly 2013-12-30 18:02

Re: Jolla device in a boot loop
 
the phone with the battery in, keeps rebooting, no way to turn it off, if i remove the battery, when i put it in it keeps rebooting

nieldk 2013-12-30 18:05

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by ZioBilly (Post 1402169)
the phone with the battery in, keeps rebooting, no way to turn it off, if i remove the battery, when i put it in it keeps rebooting

try
take out battery
push and hold volume down
insert battery, while keep pressing volume down
insert usb
hopefully you will now be in recovery

ZioBilly 2013-12-30 18:06

Re: Jolla device in a boot loop
 
the usb should be connected to pc or the electrical plug?
PS: thanks for the quick response, i hope it works =)

nieldk 2013-12-30 18:13

Re: Jolla device in a boot loop
 
Quote:

Originally Posted by ZioBilly (Post 1402172)
the usb should be connected to pc or the electrical plug?
PS: thanks for the quick response, i hope it works =)

To PC
you will need Linux to get USB network

ZioBilly 2013-12-30 18:23

Re: Jolla device in a boot loop
 
ok, i'm downloading ubuntu, will it work with a virtual machine?
and after started ubutu what do i have to do to use USB networking?
Sorry i'm a bit inexperienced with this..

nieldk 2013-12-30 18:42

Re: Jolla device in a boot loop
 
sudo ifconfig usb0 192.168.2.16 netmask 255.255.255.0 up
telnet 192.168.2.15

instructions should then come on screen

VM should work, I often use that.


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