Dont Purchase with Paypal
 

I bought the n810 through compUSA when it was $299. It pooped out on me and wouldnt turn on. So, i called to exchange it with compUSA and they do not do exchanges with paypal, only refunds. so, in order to exchange i would have to purchase another tablet through the website (compusa.com or tigerdirect.com) but now it is $60 more expensive.
Anyone else have this problem?
Customer support said not to use paypal because its not as convenient for returns.

Re: Dont Purchase with Paypal
 

This new online-only CompUSA has been trying to shaft people left and right over things like this. You shouldn't have to pay $60 to get your faulty item replaced.

So you need to press them on it. Demand an exchange. Get mad. Demand to speak to a manager. Most importantly, explain to them that it shouldn't matter how you paid for the device: you ship them the faulty unit and they ship you a new one, case closed. Paypal or credit doesn't enter into it. It sounds like they're just making excuses to make you either give up or pay for the more expensive item. It doesn't matter how inconvenient it is for them, they sold you a faulty product and you're entitled to an exchange if it's within their replacement timeframe.

Failing that, you should have a 1-year warranty from Nokia. Check their website or the warranty booklet that came with your N810.

Re: Dont Purchase with Paypal
 

Ive worked with customer relations for years, and what Eli said is exactly right. Get names when you talk to people, write them down, complain to their manager if they don't tell you what you want. If you go high enough up the pole they stop caring about losing money and start worrying about customer relations. Compusa is known to give people the screw on inital calls, but Ive returned a couple items by just being a prick about it.


But, this is also why I didn't buy one from compusa =0

Re: Dont Purchase with Paypal
 

I hope it's the same in the US, but here in the UK we have very strict laws about buying things "at a distance" - we're allowed to simply send stuff back within 7 days for any reason at all, and receive a full refund. Also the goods have to be working when we buy them, otherwise they have to be replaced or a credit note issued providing we have proof of purchase.

In none of this does it say "ah but if you pay with PayPal we're just going to screw you over".

Popular assumptions about the way the US works would make me assume you have equal, if not more laws like this.

Re: Dont Purchase with Paypal
 

Another customer service tip: if you don't like what one custmer service person says, try another one. It doesn't really matter that much if the new person you talk to is a "manager"--I'd say that a hefty percentage of people who ask for a manager get another customer service rep who pretends to be a manager.

If calling, I would call back at a separate time and talk to someone else. Maybe they will be more enlightened. Maybe you will have your arguments organized better.

I think that tenaciously arguing with one person and fighting a single campaign is a mistake. You may be identified as a problem customer from the start and maintain that identification as you continue. The challenge for management might become to stand up to this unreasonable customer.

It's better to try to find someone more enlightened or in a better mood or with whom you hit it off better.

Then, if that doesn't work, you can go ahead with the feistier recommendations made above. But the odds are, you won't have to.

Re: Dont Purchase with Paypal
 

I thought the "cooling off period" was 14 days?

Re: Dont Purchase with Paypal
 

Yes, it is here (NL). Its European law. There are some exceptions: must not be damaged, hygiene related may not be returned, shipping costs are for customer. If its damaged, you wouldn't need 14 days. Its damaged, and one can expect a device like this to work longer than 14 days. IIRC it even counts for 2nd hand. Also, device must be proper dealt with; IOW if you toss your NIT on the street to have your dog pick it up then that doesn't fall under warranty.

There is also a mandatory 3 year warranty on electronic devices. Yes, that includes American corporations (Dell, Apple, etcetera) selling electronic devices in Europe. Yet, they try to sell you some 'protection plan' or 'warranty service' for '2' years or '2 additional years'. Well, they're SOL, because 1) you don't need that 2) you have 3 years warranty under EU law. So if the seller is based in EU, you are in good shape.

Incidentally, electronic devices are a tad more expensive in EU than in US, but perhaps you get what you pay for...

Re: Dont Purchase with Paypal
 

Nope! In general, most reasonable, full-price, shops will have some such any-reason thing, but it's not mandated by law. (DOA, of course, is required, unless you expressly sell it "as is", in which case you'd better price it accordingly.)

This makes it easier, I'm sure, for discount places to operate in the US, but it places the burden on the customer to figure out if they're dealing with a high-overhead, high-service shop, or some discount/deal website where you take more risk, and to choose which you do business with.

However, in the US (and in any civilised country), they can't throw new conditions on that were not revealed to you at the time of purchase. So the Paypal bit doesn't fly; a rip-off's a rip-off.