Annoying Nokia about Flash until they update it
 

I sent an email (by using this form) to Nokia asking them to update flash. Their "customer service" response:
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Dear Eli,

Thank you for e-mailing the Nokia Care Contact Centre.

I apologize for the extended delay in responding to your e-mail message and greatly appreciate your patience.

I appreciate you taking time out of your day to provide us suggestion about updating the flash version on the Nokia N810 Internet Tablet. Nevertheless, I will be more than happy to provide you with the following information.

Eli, we are consistently working to improve our phones and their enhancements. Therefore, we consider feedback we receive from consumers, about our products, as an important indication of customer satisfaction.

I sincerely appreciate you taking the time to provide us with your suggestion; I will be glad to inform you that I have forwarded your suggestion to the appropriate department within Nokia for further review.

Once again, I thank you for being a loyal Nokia customer and hope the information provided is helpful.

If you have any additional questions, please contact us. To ensure proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Person
E-mail Specialist
Nokia Inc.
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We'll see what happens...

Re: Annoying Nokia about Flash until they update it
 

Actually, that message reads as:

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Dear Eli,

Thank you for e-mailing the Nokia Care Contact Centre.

Sorry we didn't email you earlier, but we were busy. Sucks, doesn't it?

I appreciate you taking time out of your day to to tell us what we already know.

Eli, we are working on phones and now netbooks, not tablets anymore. Therefore, we consider feedback we receive from consumers, about our tablets, as an important as an old Nokia 2110 mobile phone, which is quite old!

I sincerely appreciate you taking the time to provide us with your suggestion; I will be glad to inform you that I will forward your suggestion to the appropriate department within Nokia for further review when it's most convenient for us, me or if we even decide to do it.

Once again, I thank you for being a loyal Nokia customer and hope the information provided is helpful.

If you have any additional questions, please don't contact us about your tablet anymore. Instead, to ensure proper handling, please use the subject line, "I need a phone" and your inquiry will be sent to the Nokia Sales Team for further processing.

Thank you for choosing Nokia for your mobile needs.

Person
E-mail Specialist
Nokia Inc.

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Anyway, that's the way I read it. o.o

Jesse~

Re: Annoying Nokia about Flash until they update it
 

I think it reads more like "

Thank you ${CUSTOMER_NAME} for your suggestion on ${SUBJECT}. Nokia really cares about you and your suggestions. Please be sure to buy our future /* TODO (2001-5-1): Remember to replace this with ${DEVICE_TYPE} when it is properly defined to "phone", "tablet", or "netbook". */ phones.

No offense. If I were a big company I would do plain statistical analysis on customer feedback and then send them automated replies too.

Re: Annoying Nokia about Flash until they update it
 

Well honestly, what do you expect when you send in a suggestion by e-mail to a big company? They probably get swamped with them, mostly of this sort: "Can you make your next phone more awesome?" "Nokia should make iPhones!" "You should add a 17" screen, and a laser, and a bottle opener, and a pony, and a...". If companies personally answered all of the inane e-mails they get, they wouldn't have time or money to actually make products, and sorting through the inane e-mails for the good ones takes too long.
I'd be inclined to believe that what goes on in this forum has more effect than e-mailing customer service with a suggestion. (Which isn't to say it has much, but you get my point...)

Re: Annoying Nokia about Flash until they update it
 

;)

........

Re: Annoying Nokia about Flash until they update it
 

Also see http://talk.maemo.org/showthread.php?t=29980 .
As I've written over there, please feel also encouragted to vote for https://bugs.maemo.org/show_bug.cgi?id=4744 by clicking "Vote for this bug".

Re: Annoying Nokia about Flash until they update it
 

Why file and vote for bugs that never get fixed? I mean, who cares about Facebook video when even https://bugs.maemo.org/show_bug.cgi?id=3703 goes without fixing?

Re: Annoying Nokia about Flash until they update it
 

That bug report is not a WONTFIX. It's up to you to provide the information asked for. Nokia developers don't have a crystal ball.

Re: Annoying Nokia about Flash until they update it
 

Errm.... also the bug you mention has no votes at all. So there's no context between your comment and my comment?!

I do understand the frustration that Nokia sometimes (quite often?) very successfully creates. But don't mix up things that have nothing to do with each other, please. :-)

Re: Annoying Nokia about Flash until they update it
 

heh. I understand what most people here are saying, but you can't say I didn't try. :p I don't have much more say in how Nokia does things, and I don't know anyone that works for the company, so I did what I could. If it'll help anything is a different question. :p