Nokia.co.uk - Credit Card Fail reorders
 

Yesterday i got 2 emails

1st
Dear Customer,


The item below is now in stock and this portion of your order has been released for processing. If the quantity below isn't the total quantity ordered then the remaining quantity will be released when additional stock is available.

Quantity Description 1 Nokia N900
We provide online order tracking at: http://shop.nokia.co.uk/nokia-uk/ordersummary.aspx. Tracking information is posted to the site the following business day (Monday-Friday) after the product has shipped.

Sincerely,

Nokia UK Online Shop
http://shop.nokia.co.uk/nokia-uk

2nd
Your order (No.******) has been cancelled because we were unable to
process your payment on the credit card that you provided.
We apologize for any inconvenience this may cause. Please visit our online
store at http://shop.nokia.co.uk/nokia-uk to replace this order. Prior to
re-attempting the order, we recommend that you contact your credit card
company.

Regards,
Billing Department

-
So i sorted the my card, and reordered, was hoping to get the 1st email again today, but No, why can nokia not put the orginal order on hold so people and autherise the transaction with the card peeps... So do we know when All the people who had to reorder get theres shipped??

Re: Nokia.co.uk - Credit Card Fail reorders
 

What is it with Nokia. They seem to have MAJOR problems processing credit cards compared to other companies. Even the flagship store in NYC couldn't charge my card so they had to do a manual (over the phone with CC company) authorization and old school carbon-copy imprint.

Maybe it's a fraud thing and card companies flag Nokia as being high risk or something.

Re: Nokia.co.uk - Credit Card Fail reorders
 

Maybe they actually are high risk, if their shop has been accepting orders from fraudsters.

Re: Nokia.co.uk - Credit Card Fail reorders
 

But why not put the orders on hold and give the customer chance to sort the authorization out and just submit the payment again!! wud that not be the simply answer?? plus this wud be better customer care!!

Re: Nokia.co.uk - Credit Card Fail reorders
 

Please can you merge this into this one. I believe their counting how many people this has happened to. Thank you.
:)

Re: Nokia.co.uk - Credit Card Fail reorders
 

oops didn't see that!