Worst experience ever with Zagg
 

Ordered today with my friend 2 screen protectors- one for his xpressmusic and one for my N900. Got 1 Xpress and 1 HTC HD2 screen protectors. Called to find out what happened. And was politely (cannot complain about it). That I need to send them at my own cost the HTC HD2 that they mistakenly sent to me and they cross ship the N900 protector. When I asked why I have to pay for their mistake the guy said that it just a poststamp =D When I asked what about time that I have to go to the post office to send it- he (again very politely) told me that its just a couple of minutes (he lives close to me or something?..)
He made my day with this conversation.
I will never recommend their product not because it is good or bad- simply because their customer service sucks, even the guy was very polite and apologized the whole conversation.
P.S. They sent it via regular USPS mail- 10b days for delivery.

Re: Worst experience ever with Zagg
 

This isn't the first time I've heard complaints of their customer service. I've never had a problem, but then again I've never dealt with them. The market is too small (ghost armor, body guardz, etc.) for them to have that attitude.

Re: Worst experience ever with Zagg
 

Oh in addition, when I asked to do credit back- the guy said that they will do it... ONLY when they receive the mistaken item back from me ;)

Re: Worst experience ever with Zagg
 

I guess that 1 cents worth of plastic film they sent you by mistake is worth more than their reputation!

Re: Worst experience ever with Zagg
 

i like bodyguardsz, it kept my n810 scratch free in a car crash, whereas the dashboard got a nice scuff from the impact.

Re: Worst experience ever with Zagg
 

i can fully confirm. if you get what you order for, no problems. but if you for example happend to get products of faulty batch (read: screen protector works like a prism and becomes red in 2 months, nice to look at pictures etc), then you're on your own.

I had my own struggle with them the first and the last time. I kinda hoped that they would improve their customer service etc because I had an e-mail conversation with CEO about their customer service etc but guess that was too much to ask... You can point the road but can't carry someone all the way...

Re: Worst experience ever with Zagg
 

I got my zagg installed at a mall. at a actual ZAGG Location

They did it perfecty. Works Great.

Re: Worst experience ever with Zagg
 

funny thing is, they messed up my order with the same htc cover. i called them and they said they will send me a replacement. Mistakes happen i understand, i didn't really have a problem with shipping it back. its just an evelope and a stamp. i dont see how its horrible experice, they could have told you screw off, order another one. That would be bad.

Re: Worst experience ever with Zagg
 

Just like with any other company, you'll get a bad "egg" now and then.

Personally, I like Zagg. They've done just about every electronic gadget I have. Since I to go Salt Lake City on a regular basis, I just swing by their corporate headquearters and have them apply the stuff there. Never had an issue with them. Always courteous and helpful.

Re: Worst experience ever with Zagg
 

Ordered a number of times. Never any issues. Fully recommend them and their products.