Nokia Authorized Repair Center
 

I just brought the Nokia 770 a little over a month, and now I have to send it to the repair center. I'm pretty sure it's a hardware issue. It's like a GPU problem. I got some nasty vertical line across the screen when drawing dialog box. Pictures are available here
The problem is I have been waiting for almost 3 weeks now, waiting for part for almost 2 weeks and still waiting. Have anyone ever have any experience, good or bad w/ their repair center? This may sound like a rant, well it's a little of a rant, but I would like to know if this is normal. I just exchange couple of e-mails w/ the nokia peop today, and they told me the waiting for part could be as much as a month, and if they still have not receive the part, I have to contact them and finding out what's next. I'm confused, I have to keep track of their repair process.http://www.bkknight.com/bkkboard/htm...s/ranting2.gif Seriously, I'm pretty p1$$ off at the moment for not having it on my chrismas/newyear, but it seem like there is nothing I can do at the moment anyway.http://www.bkknight.com/bkkboard/htm...ns/ranting.gif

Yeah, you got what is called the WSOD (white screen of death) although a milder case of it. I had that happen too, but at least it went south on the second day so I could get it swapped out where I purcashed it.

Curious how many times about you've rebooted the thing? Does it normally just sleep? Any chance you momentarily stuck the power cord into the headphone jack by mistake at some point?

I'm nervous everytime I turn on my current unit :(

Now, I know what it's, and from the quick search for it in the forums, I think I should wait for them to fix it, rather than having them give me a replacement(hopefully they know how to permanently fix it), but I would be pissed if I have to wait a whole month and a half and then they tell me there is no replacement part, and they ship me another defective one.
An to answer your question weave, no I have it reboot for at least 20-30 times b4 it break. I don't think I have ever put the power cord into the wrong place. Anyway, I think I should shoot them the e-mail again to ask if they are aware that this serious problem is quite common, and whether they have a permanant fix for it.

;) It is with sympathy to your predicament that I write this. Nokia is really a great Phone company and we all know how good their phones are. It is only the last two and a half years or so, that they have gotten into this Internet Tablet thingie. Here we have to understand that they are still coming up to the steam regarding the repairs, replacements and establishment of Quality of this Internet Tablet. Also here I will say that the initial IT Tablets were of quite high standards ( the one that I have from January 2006 has not had any issues whatsoever till now). I can surely say that it has been (ab)used quite a lot.

I like to think that this IT does what it is supposed to do just fine, understanding the limits of its availble Software / Hardware etc. Here we have to admit that any day it is much better than Dell Axim or Palm Lifedrive and other similar handhelds.

Hopefully you will get a good IT back soon. :)

I'm not sure I get your right, to me, if the thing can be broken easily throughout a lots of usage that it's design for, it's not a high standard. I'll agree that it's better than Axim on that, but abusing the IT. common, I only got a hand on it for about a month, and play with it 2-3 hours a day. And I don't care which software I put on my old PDA, it ain't broken like this. Well, in the worst case scenario, I just have to hard reset. Same thing w/ my PC, or other people PC I have fixed. I don't care how much virii/spyware they have on their system, if I format the drive and reinstall the OS, it's working again. And their LCD screen don't break. I think if the thing is easily broken for what it's design to do, it ain't cool. And the manufacturer should be aware of it, especially where there is not permanent fix for it. Cuz, I'm not gonna put up with that, You tell me, what happened if after I got it back and it still have the same problem again right after my warranty ran out, because of normal usage?