Bug 55378008 - bugteam overworked
 

SOFTWARE VERSION:
All Year 2010 versions, earlier models did not exhibit this behaviour

EXACT STEPS LEADING TO PROBLEM:

1) inexperienced new user identifies a problem with their device
2) they have been told in many places to file bugs and get involved with the community.
3) they come to bugzilla and get over their nerves and file a bug

EXPECTED OUTCOME:

Bug triage team process the bug and try to ensure its processed efficiently and directed to the correct area.
hopefully those inexperienced users will get better next time at filing things and may actually be a valuable asset to us.

ACTUAL OUTCOME:

Bug triage team publicly berate users who try to help and offer information.


REPRODUCIBILITY:
Certain areas are more common than others

EXTRA SOFTWARE INSTALLED:


OTHER COMMENTS:

this bug is definately a regression from the old ways of handling things.

we may require additional technical help to allow the hard working triagers to close off frustrating bug reports or have a high priority mechanism to pre-warn users without putting them off bugzilla for life.


this bug is linked to #71077345 : bug triagers lack a sense of humour.

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

Re: Bug 55378008 - bugteam overworked
 

+1 for attempted humor. :)

Re: Bug 55378008 - bugteam overworked
 

I can't seem to vote. Do I need some special log in for this?

Re: Bug 55378008 - bugteam overworked
 

I laughed so hard my head fell off. Which may also be a bug in the user interface for homo sapiens.

Regardless, I'll bite. I had until recently no idea or inclination as to the correct procedure for doing to (expressing my interest in triaging) or even if it's feasible, but, for those who don't know like I didn't, a little searching just now found https://wiki.maemo.org/Bugsquad and I'll do my part and triage.

S

Re: Bug 55378008 - bugteam overworked
 

file a new bug report for your problem :D

Re: Bug 55378008 - bugteam overworked
 

Would you like my to file a bug direct with the designer/manufacturer for that when I next speak to Him/Her?

Re: Bug 55378008 - bugteam overworked
 

Sure, put in a good word for me. I've always popped up on the wrong side of Pascal's wager to date...

Re: Bug 55378008 - bugteam overworked
 

So we can file bugs against personality quirks????

:eek:

This, ladies and gentlemen, is a whole new ball game... :D

Re: Bug 55378008 - bugteam overworked
 

I gotta say, lcuk, I'm not terribly impressed with this thread. The attempt at humor belies the seriousness of the issue, and it feels somewhat disingenuous to me to not point to the source (especially on Talk).*

If we want Nokia to participate in our public bugtracker (and we do), then users can't treat it like a forum. Multi-hundred comment, Talk-style "bugs" aren't a good way to get things fixed. They scare away the engineers and managers who can actually help us and make the lives of our our small team of triagers much more difficult by drowning out any useful or relevant information in a sea of "Me too!", "This sux! Nokia sux!", and "When will it be released?" spam.

As users, you want bugs to be fixed in a timely and mutually agreeable fashion. Treating a bug tracker like a forum is an excellent way to work against that goal. Please don't do it.


The bug was FIXED somewhere between comment #14 and #75. It's since been flooded with forum-style spam. Several users received (and ignored) multiple warnings about this so two final warnings and one ban were issued. This sort of user behavior is not an isolated incident, but something that's been building steadily over the last few months which has now resulted in this culmination.

Re: Bug 55378008 - bugteam overworked
 

/me files bug to fix GA's humor function... :p