Awesome Nokia support (sarcasm alert)
 

Just finished being online with one of the support staff at Nokia USA's phone number, thick Indian accent, and obviously had a hard time understanding my english.

Anyway lens shutter is falling apart and I've wasted 15 minutes of my life to try to explain to the agent that I need a new back cover/battery cover due to this.

He want's the whole damn phone sent in, and to keep it for 2-3 weeks plus shipping time, and has just spent the last 10 minutes of our lives telling me how to navigate the NokiaUSA website, with incorrect script.

Lord. Is that what we spend $500 on?

Re: Awesome Nokia support (sarcasm alert)
 

Let's put it this way..

I'm surprised a company like Nokia came up with maemo.

Edit: And wowza, you spent $500 on it?

Re: Awesome Nokia support (sarcasm alert)
 

Yup this what alot of company's do now they out source their customer service to other country's it keeps thier overhead and bills low.

They now setup shop AKA Call centers, like in the philipines, inida, mexico who knows where else. Here In california and utah salt lake city area UPS recently closed down 2 big call center locations with like 300 hundred emplyees working cause they are going to out source, so when you call UPS to track a package soon you'll be getting non USA people.

Re: Awesome Nokia support (sarcasm alert)
 

that's why i didnt bother with my warranty when my USB port broke of..
time for shipping, repairs, talking to customer service agents..

Re: Awesome Nokia support (sarcasm alert)
 

I just bought a whole house off ebay for $16 (including shipping). I'll send Nokia a nasty letter, but I'm not waisting more of my time on people who cannot converse.

Re: Awesome Nokia support (sarcasm alert)
 

This may come as a shock, but when you call different customer service lines at different times, you often get different reps! This means that their ability to converse may vary! If you call American customer service reps, you might get a bad one! If you call Indian customer service reps, you might get a bad one! And so on. If you don't have time to play this game, don't buy things!

Re: Awesome Nokia support (sarcasm alert)
 

Does anybody know how to expedite this poster's problems though?

Re: Awesome Nokia support (sarcasm alert)
 

The general technique would be to try to find a sympathetic person associated with Nokia to help. I would call Nokia and try to find a kind customer support person. If one is determined not to waste one's time talking to people at Nokia, I don't see any hope for expediting matters.

Re: Awesome Nokia support (sarcasm alert)
 

It's a big shame that I come to read posts so full of racism against poor indians and people working hard to earn some money! In my country saying something like what I read above would result in jail! I cannot understand why moderators are not banning racists from the forum and informing FBI.

Re: Awesome Nokia support (sarcasm alert)
 

It may or may not be racism but more likely its just a feeling of impersonality in the process when you are talking to someone half way around the world.