maemo.org - Talk - Nokia's replacement policy in this situation...?

maemo.org - Talk (https://talk.maemo.org/index.php)

- General (https://talk.maemo.org/forumdisplay.php?f=7)

- - Nokia's replacement policy in this situation...? (https://talk.maemo.org/showthread.php?t=72192)

Nokia's replacement policy in this situation...?

I was wondering if anyone could give me some information on Nokia's replacement policy as far as my current situation is concerned. In another thread, I posted this:

Quote:

I happened to receive a Nokia N900 by mistake from Nokia. I have a friend in Canada, her name is Giulia. She had a N900 and sent it in for repairs/replacement because it had some kind of a problem with the phone memory. The Nokia manufacturer she sent it to is based in Texas. Well, apparently Nokia Care doesn't do international service! They sent her broken phone straight back to her! She IM'd me one night and asked if I could do her a favor. She asked if she could give them my address (I'm in Arkansas) instead of hers so the replacement phone would be shipped to me. In turn, I would ship it back up to her. We agreed to do this. I received the replacement phone from Nokia, and promptly shipped it up to her. When I got home from shipping it off, I noticed another package dropped at my door from UPS, exactly like the one Nokia sent. They sent me another replacement phone, brand new, unlocked, from the factory!

I asked her about this and she said she's fine with me keeping it if I want to. We thought about calling Nokia and letting them know, but because these are replacement devices under a warranty there was no monetary transaction made. Giulia figured since she's not getting charged for them, it's no big deal. Nokia still hasn't contacted her about their error.

Because it's a replacement, it came with no battery or accessories. I guess they assume I already have those. So as a thank you given the circumstances, Giulia bought a battery, a wall charger, and a micro-USB cable (all official Nokia products, not third-party) and had them shipped to my address. I just got them yesterday.

Now to the problem at hand...

The battery appears to be working and the phone is currently charging through the wall charger. The light will flash yellow as its charging and eventually it'll turn green minus the flashing, which I've learned is normal behavior. So, I think it's charging just fine. But when I turn the phone on, it goes to the regular loading screen with the five flashing dots...and it just stays there, hangs. The system doesn't actually boot.

Any idea why it's stuck at the five dots and not booting?

Thanks,
Phil

Well, the verdict is that it's bricked. I can't even get it to charge now so that I'd be able to flash it again. It shuts off a few seconds after I turn it on with no reboot loop.

Giulia and I talked the other night about what we could do about this now. I feel bad that she sent a battery, a wall charger, a micro-USB cable, and an OtterBox case for the phone only for us to find that the phone is defective. She thought maybe we could call the shipper's number on the shipping receipt and tell them that they sent a defective product. We have all the information, even the dock door number that it came from.

We weren't aware that it's Nokia's repair center number, though! I called it and when they asked for her account information, I said "Uhh, just a moment!" and immediately hung up. So, she has to call them. I asked if she could let them know that they sent a defective phone. What are they gonna say and what's their policy on that?

Thanks,
Phil