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Reflektorfalke's Avatar
Posts: 597 | Thanked: 490 times | Joined on Dec 2009 @ Germany
#10
Originally Posted by Reflektorfalke View Post
Hey Guys,

this might have been discussed before, but I canīt find anything related...

Most threads are about users reporting bugs / problems and asking for help or features.
Many issues are posted multiple times, resulting in endless threads with repeating posts that are hard to read. Answers already there are not found, very same questions are posted again and again. Users give up, donīt search anymore at all, making the problem even worse...

Would it be possible to add a "Sticky Post" to each thread that always appears before the newest post?

In this post the OP (and maybe everyone with a certain number of posts and/or thanks) may maintain a list of known issues and the related solutions...
(Something like a "Micro Wiki" ;-) )

Example:
Code:
Solved issues
- This does not work anymore - [link to solution]
- Other problem - Upgrade to latest version

Open Issues
- New problem - fixed in next release
- Another bug - working on it

Roadmap
- Feature 1 - Next release
- Feature 2 - Planned
I think this might be a way to reduce thread size as well as frustration among users...

What do you think? Possible?
Thanks everyone for your opinions!

Please let me clarify my thoughts and sum up a bit what was answered so far...

First, my intention was reducing repeating requests/posts within one thread blowing it up into one useless swamp...
Of course, in the end, an easier way to find answers might also reduce the number of redundant threads, at least that`s what I hope ;-)

Yes, I "assume" they read the sticky post before posting!
Heck, many users donīt read the last 3 or 4 posts, but hopefully they will at least read the one at the top of a thread! Especially when its specially marked and users get used to find answers there...one day hopefully ;-)

Originally Posted by geneven
It is not ideal to force a newbie to post his question on page 37 of a thread and then scold him because he doesn't know something that was clearly stated on page 8, then again on 14 and 24.
Exactly, thats why I suggest to collect the answers from page 8, 14 and 24 on a sticky post that appears always BEFORE the newest one...

Originally Posted by marxian
Users should be prepared to accept a degree of personal responsibility (i.e. doing a bit of basic research and submitting proper bug reports) when installing software from extras-devel/testing. Otherwise they should stick to the stable software in extras, or at least refrain from complaining when they get their fingers burnt.
Well, we want testers and participation in development, right? Hence, problems and and questions are inevitable...
Reporting of bugs is also welcome, but reporting a bug once is enough.
Unfortunately reality shows it doesnīt work as in the "perfect world" described by you. Training everyone to follow the rules of "bug reports" and "search before you post" seems to be a hopeless project to me. Just trying to find a workaround and have a cleaner more enjoyable and useful TMO.

Mentioned alternatives:
1) Changelog
Well, we all know people are lazy and donīt check changelog. Further changelog is not helpful to describe workarounds, known problems etc....
2) Post #1
Very close concept, but with 2 disadvantages:
First, users are too lazy to check Post #1 or simply donīt know that they can find answers there.
Second, not all OPīs follow the idea of updating Post #1 with relevant information and only OPīs CAN do that!
3) Wiki-Page
Sure, a wiki is the most powerful solution in case someone takes the effort of creating and updating AND users actually know there is one and where to find it...
In case someone takes the effort to create one, the sticky post can still be used to point users to the wiki page...

Would be nice if a mod could share his opinion and let us know if something like this is possible at all...

EDIT: Reported this thread, asking mod for feedback...
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Last edited by Reflektorfalke; 2011-05-09 at 18:49.
 

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