Long time browser first time poster. Two weeks ago after noticing that my port had started to become loose i searched for the problem online and came about numerous forums discussing the fault, the next morning after charging my phone i discover the port hanging off the end of the charger and thinking that as it is such a well documented problem I really shouldn't have a problem getting it repaired or replaced. I took the phone into the Western Australia Morley care centre and after two days was given the response that it will not be repaired due to "water damage". I took care of this phone have never once spilt a drop of anything on it and they dismiss my claim as water damage. I asked to speak to the manager with printouts from numerous forums in regards to the problem and was still met with the same response due to water damage we will not be repairing or replacing this phone 11 months into a 24 month contract. I then asked for a number where i could make a complaint and was handed a business card with the customer care number on it, after calling for 25 min on hold i was met by a lady who told me that not only can she not take a complaint from me but if i did want to make a complaint i should email the manager of the customer care centre that i had been speeaking to face to face only 5 min previously the one who had told me to call this number. Now i am stuck with a useless brick of a phone and no further avenue i can think of to get the service i deserve. I am 27 years old and have been using only nokia phones since i was 17 the service i have received from the care centre as well as the help line is the most disgraceful customer service i have ever received and for the first time in 10 years i am looking to purchase a phone not branded nokia. Congratulations Nokia on a job well done!