Well speaking from personal experience i have had a somewhat satisfactory outcome, so far, from their online repair service in the UK, though i am not sure if they implement the same system in oz. I haven't had it back yet but i booked my N900 in for repair last week, just checked their Repair Status page and the latest info shows that it has been repaired, my only concern here is whether they have patched it up and sent it back to me which is good and bad really - good in that there's a slim chance that they have not wiped it and i might just be able to get all my contacts, although when i sent it back to them it wouldn't boot properly bad because if they have just soldered the bit back on then i am going to spend forever more being paranoid that it will happen again and treating it with kid gloves, particularly after the warranty expires although even that might not be enough based on the experiences of people here and at the end of the day all i want to do is use it like all the other phones i had in the past .. is that really too much to ask???