maemo.org - Talk - View Single Post - USB broken post warranty

	Texrat	2011-05-20 , 04:21
	Posts: 11,700 \| Thanked: 10,045 times \| Joined on Jun 2006 @ North Texas, USA	#23

Originally Posted by geneven

do you think that people beyond warranty but with busted usbs have no hope or right to get them fixed from Nokia, or should they try to hassle Nokia into fixing them anyway?

I've gotten into heated arguments with Nokia Care reps on this. In my opinion (and that's all it is) this is a serious enough defect, and entirely Nokia's responsibility-- and so Nokia should cover it beyond warranty. Maybe a year longer, maybe 2. But I don't see that happening. Cell phone manufacturers (not just Nokia) see these devices as disposable... even at $600 USD or so. And many consumers have accepted that.

I also think everyone experiencing this should push until they get satisfaction. Assuming they have the time and energy.

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