part 2 of the note..

Discussion Thread Response Via Email (Shawn F.) 04/19/2011 10:03 AM Hello ,

I do apologize for the issues you have been experiencing with Dead Space 2. I have been assigned to your issue and would be happy to assist you in this matter.



Unfortunately, since you have threatened legal action, your lawyer can contact our legal department. We are unable to assist you further.



Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com/). Your reference number is 110416-000665

Sincerely,

Shawn F.



Chat Transcript 04/15/2011 11:05 PM Hi, my name is Phil. How may I help you?

End-user: hey

Phil: Hi there.

End-user: hoe are you?

Phil: I am good, please elaborate your issue.

End-user: well recently some thing tragic happened

End-user: and i want to compensation

Phil: I’m sorry that I am unable to comprehend the issue/concern you are experiencing. Could you please elaborate it for me?

End-user: well recently my elder son

End-user: contacted EA while his younger brother was having seizures and no one helped him he died

End-user: he was playing dead space 2

End-user: the loss has stunned out family

End-user: and we want compensation

Phil: Please provide me your valid e-mail address?

End-user: kaminaarjun@yahoo.com

Phil: I am really sorry to inform you that the same is not in my hand, however; I would like to inform you that I am forwarding your concern to the higher concern department and assure you that they will contact you back at your earliest convenience. I hope it is okay with you.

End-user: thats not true

End-user: no one will kontakt me

End-user: i know

End-user: MY SON IS DEAD

End-user: NOTHING CAN BRING HIM BACK

End-user: I WANT COMPENSATION

End-user: i no care how u do it

End-user: REPLY?!

Phil: Please try to understand this is something out of my authority, therefore I need to escalate this concern to the senior support and they will surely contact you at your earliest convenience.

End-user: are u sure?

Phil: Yes

End-user: this will work?

End-user: bcoz i want work things out instead of suing EA for millions

Phil: I am really sure as I will mark a note on it.

End-user: boz me is a well educated man

End-user: thank u

End-user: i really miss sulinder

Phil: I understand your situation and really appreciate your cooperation here.

End-user: may he rest in pease

Phil: I wish the same for him.

End-user: u tell me by the way

End-user: should i sue EA?

End-user: ur opinion?

End-user: i really hate to do this

End-user: but i really miss my son

End-user: the emotions are jamming my head with thoughts

Phil: I am afraid but I do have any information on the same and I am escalating this matter to the higher department for further assistance.

Phil: Is there anything else I may assist you with at this moment?

End-user: one last thing

Phil: Yes please.

End-user: how much they pay u to cover up this cow sh*t?

End-user: good salary yes?

Phil: I am sorry to inform you but we can not share this information here.

Phil: Is there anything further I may assist you with today?

End-user: i hope u no racist

End-user: u ppl kill my son

End-user: we shall meet again

End-user: bye

Phil: I appreciate your co-operation and look forward to support you in future.

Phil: For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.

End-user: u better

Phil: Thank you for your participation. Have a nice day!

End-user: watever

Phil: Bye and take care *Smile*