Fact: Kickstand was damaged on my N800, fact: no parts to be found, couldn't take it back to the store (past warranty), couldn't get Nokia to fix it without mailing it to them (at LEAST 30 days in the mail--unacceptable), fact: Nokia was no help at all and, at that time, you couldn't even find them on eBay much less anywhere else. fact: I couldn't even so much as find a local repair center to take it to to pay to get it fixed. Fact: My newly purchased, second N800's resistive screen digitizer misread presses AND the headphone jack was damaged, fact: once again, no replacement parts to be found.. certainly nothing reputable, and couldn't bring it anywhere to get fixed. Fact: Lost stylus, no replacements. Fact: Broken headphones (shoddy design, great sounding but easy to break foldable headphones), again past store warranty but within Nokia warranty, they wouldn't repair/replace them just the same but offered a discount on the full price for the same headphones (which ended up being MUCH more than I'd paid for them). And so on and so on... Sorry, but fact remains that Nokia's lack of face-to-face store support, their lack of reasonably competitive support and their insulting offer of a discount (what they pass for a discount in lieu is service) is unacceptable even when these devices were new and not in short supply--and I've read similar stories here in addition to shared experiences with the family, friends and associates who've purchased N800's and other Nokia phones, bluetooth headsets and other devices too. I'm reasonably certain that Nokia was not clean out of N800's nor bluetooth stereo headphones when danramos sought their customer service and support. Nokia failed multiple times, while Verizon, Motorola, Samsung and Amazon all repeatedly provided excellent and swift service in several ways. Mind you, I'm sharing a bit of my own experience here, but it seemed similar to the stories shared with me with those people I'm aquainted with. None of them will ever buy Nokia after their experiences either. But I'm sure that is of no interest to people looking for facts fitting their presuppositions