I'm pretty sure if Amazon sent you a defective nokia headset they would have sent you a new pair the exact same way. Same certainly goes for verizon. Only the back cover replacement is relevant.
And to think, you are the same person who told me that anecdotal evidence is essentially meaningless and cannot be applied to everyone. Funny how that only seems to apply when someone is saying something you disagree with. My experience with Nokia care? Go to website and put in IMEI number to check warranty status. Print off form detailing the problems. Send phone off and it arrived 3 days later, tracked postage. Check Nokia site for repair status, called them up at one point with questions on the status and had no issues at all, very helpful customer service rep. Received phone back within 10 days of sending it off, which includes the phone being received within one or two days of Nokia posting it.Couldn't have had a better experience. I am aware though of many people who have had bad experience with many other companies, including Amazon and Samsung. So my opinion of it all is that any company provides good and bad experiences. Complaining about a product that Nokia no longer make or sell or support seems somewhat redundant. God knows how you sent a phone for it to take 30 days just in the mail, and then that's somehow Nokia's fault. Then again i'm never surprised by your posts anymore, you seem to just hunt out threads that you can post more anti-Nokia stuff in. What does surprise me though is why you bother coming here at all.