Except that the Nokia headset broke past the 30-day store's warranty period, but within Nokia's warranty period. The Motorola headset arrived damaged (unable to charge) and was replaced immediately by Amazon. I've not had to deal with Motorola directly until I dealt with a missing battery cover--which they covered immediately by sending a new one via two-day air shipping for free. Nokia didn't do anything for me--didn't even offer to repair it for a cost. They said they would give me a discount from their full price--which ultimately was far more than I'd paid for the headsets to start with. Well said. My experience is, indeed, anecdotal but on the whole it does appear to be a typical experience with most of the people I've spoken to (thus anecdotal and common among my offline group of friends). I would LOVE to see some actual numbers regarding how quickly and how well customers were taken care of by stores (online included) and by manufacturers. Considering the number of people who had jumped into an N800 with me back in 2007 when I'd bought mine and how their experience has been soured, versus the generally better experiences today with other vendors and manufacturers, in general, in addition to Nokia's rapidly dropping market share and numbers, I have to imagine people tried to like Nokia but couldn't. I have one coworker in particular who REALLY was a big Nokia fan for many years even before I'd met him--but he's jumped off that bandwagon some time ago, too, after getting burned a few times. I came here for the InternetTabletTalk. I know you don't like to read the criticism, but it's been warranted in my experience and from the experience of the people around me at work, home and amongst friends offline and I'm one of the few of this particular bunch that still manages to check back in here (among other places, lest you think this is the only place I come to) to check on things and hoping to hear about better news. I still find myself (and the others) waiting for some good news from Nokia after our experiences (maybe some improvement in their presence, service, products, SOMETHING) but they seem to be increasingly disinterested in what the customers want. I suspect, at this rate, I'll probably stop coming by here at some point soon too, no worries for you there.