Sungrove, people have complained about this sort of thing before. Did you search before posting this thread?

/looks around.

What!?

/gets coat.

...

Being serious though, although I am not particularly active on these forums, I am elsewhere (on a different topic) and I completely understand why the "active helpers" here feel the way they do. When you answer a question for the twentieth time, or as I sometimes do - cut and paste your response from the previous thread - it is hard to maintain the cheerful and sunny disposition, especially when you get the occasional rude poster who seems to think that it is your fault that they cannot do what they want to do.

I know that ideally we should maintain a frequently updated FAQ, indexed and searchable on the most commonly searched keywords, but that's an awful lot of work for people who actually are just like you and me, have day jobs, lives, social lives and want to get on with enjoying them.