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Posts: 5,795 | Thanked: 3,151 times | Joined on Feb 2007 @ Agoura Hills Calif
#16
It is surprising how often someone says "you can easily answer your question by searching," and then it turns out that the question the user actually has has anomalous characteristics that mean it is NOT covered.

Also, from my examination of thousands of threads, I would say that many, many of them don't end up in a clearcut, unconfusing fashion that would be understood by a newbie. There are all kinds of extraneous details that a search will bring up, all of which will confuse many users more than enlighten them (I'm going partly by my eight years as an electronic support manager for a major corporation, now defunct.)

On the subject of titles, I agree with those who protest. It's like someone who drives up at 5 a.m. in your neighborhood and honks their horn fiercely, because they want to get the attention of the person they are picking up. The problem is, they also get the attention of everyone else in the neighborhood, many of whom would like to sleep.

A vague title is almost as rude, because it beckons everyone to "please help!!!!", even the people who don't know anything about the problem the poster goes on to describe.

By the way: where is the internet tablet FAQ? Why aren't we referring those duplicating questioners to the FAQ, like people do on most similar forums? Instead of saying "you idiot, try to learn search," you could say "see item 5 on the FAQ".

Last edited by geneven; 2007-12-05 at 14:08.