Did you guys ever hear of them screwing up a laptop or other computer and installing the wrong parts? They just did it to me twice in a row, the first one was missing the upgraded CPU and wireless card, and the replacement is short 2GB of memory. I just swapped the RAM myself, no way am I waiting another month for replacement parts or sending it back for that. What's the chances of them accusing me of stealing the memory now? God I hate them...