Similar thing has now happened to me. Having sent my N900 to Vodafone repair centre, with a detailed explanation of the problem and the methods that I have tried to resolve the error, Vodafone have now got back to me yesterday. They said that they were unable to repair my phone but would be happy to offer me a brand new Nokia N8 free of charge. Ha ha ha. That made me laugh that one. So I said no thank you, so they then told me that they would have to send it on to Nokia, and I would probably have to wait another week. I have a good idea of the next thing that I am going to be told. Well, I'll wait and see and let you know what happens. Not impressed so far.