Here's my experience with a WSOD 770. I bought mine in July from Expansys Finland and it WSODed at the end of September. I contacted Nokia Support through their web form and they replied that I should find the nearest Nokia service. They gave me an address from were to find a service. Since there aren't any Nokia Service Points in my town, I picked one Nokia dealer which I knew has sold ITs (I bought another from them in August). At first they were a little reluctant to take it since they hadn't sold it, but by politly asking, they took it and sent it to their service.

After about three and a half weeks later they phoned me that the device had been returned unrepaired. The service claimed that they can't repair it, since it "has been manufactured outside of EU and it has different parts as those manufactured in EU". This wasn't true since the device was made in Estonia.

I contacted again Nokia that I would like them to repair it, since according to Finnish consumer legislation, the consumer may choose to make claims to parties earlier in the product supply chain (meaning either the importer or the manufacturer). This time Nokia replied that the device is not covered under warranty. I replied to them that, according to the consumer legislation, warranty hasn't got anything to do with their responsibility as a manufacturer. They kept on e-mail after e-mail. Finally they seemed to understand and told that I should take the device to their service. The service would then decide if they repair it at their cost.

I had also contacted Expansys but I got their answer only after arguing with Nokia. Expansys replied that I should send the device to their Swedish address and they would send it to UK to warranty repair. The only problem was that I would have to pay the postage myself (which again according to Finnish consumer legislation I should not).

I chose to send the device to Expansys since they clearly promised to repair it. I sent it in the beginning of October and got it back 7th of December. Well, actually I didn't get the same device back since the WLAN ID has changed. So they didn't repair it, but replaced it.

Now everything is going well, except that I fear that the new device may be one of the possibly defective ones also (made in Estonia, WLAN ID quite near to that of the original one). So I now try not to power it off at all. I already installed OS2007HE, which makes the device almost as good as N800.