That's exactly the reason why the N9 is much more attractive than, let's say... the N900. That's a very big and common mistake to make everything configurable. The users want something which just looks nice and is easy and efficient to use. The ingredients for a good usability are: - Simple structure, where the user will not get los (e.g.: only 3 screens, no folders, no widgets) - Fast/responsive UI - No fancy elements which makes the software more diificult to ease by adding "visual pollution" instead of emphasizing the elements that matter. Configurability (including custom widgets) give the opportunity to see online awful screenshots. As a result, it gives a very bad impression on the software, even if it just because of a bad configuration. Radical design decisions, if well-thought, make the UX better.