I did ask them for the handset back. I told them I would prefer to put up with a broken usb and charge the battery using my desktop battery charger rather than have an e7 before they even received the n900. They told me they have sent it to be 'scrapped' already, even though I called them straight away after getting the e7. They called me before I sent it in having registered the repair online and said that as they didn't have many n900 in stock anymore they were sending out e7s instead which I told them I did not want. They have really upset me -ok I'm not going to cry or anything but after having a lengthy conversation with them I feel like I've been tricked and wish I'd never sent it in.