I am writing about my experience dealing with highdefinition.ch. I would recommend people to not order from them and even cancel your order, if you can, based on my experience with them.

They refused to cancel my order, even though I ordered originally 14 days ago when the status was "external warehouse ready" and then they changed that and are STILL unable to give a date when my N9 would be available.

A direct quote from Frederic Steinfels, fst@highdefinition.ch, who is apparently handling my order, in an email to me today: "We do not offer a right to cancel an order."

When I complained and said that I DO have that right, especially given the circumstances, I got the following email:

"we are charging a fee of chf 75 for abusive order and cancellation without reason in this case."

That is about $83, folks. That's right, they are charging me $83 for the right to cancel an order they can't even fulfil and being abusive I assume because I used the word "ridiculous". (I said their policy is ridiculous.)

When I complained about this charge, and pointed out that they item is not even available, he said, I quote: "please understand that although the delivery date is unknown, this fact was already known when ordering".

This is flat out wrong. When I originally ordered, it was "external warehouse ready". It is even possible to see that on the order history on their website.

I will complain to my credit card company and issue a chargeback, but in the meantime, perhaps you should reconsider ordering from this company.