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Posts: 196 | Thanked: 76 times | Joined on Jul 2011 @ Near St. Albans UK
#61
From Nokia Denmark

At this point, we have not heard about any issues of the kind that you are describing.
But since the repair procedures in Denmark are different from UK in that all repair matters are handled by the retailers, I would recommend you to contact your specific retailer, to get more details about whether they have had any complaints about similar issues.

Since the repair procedures are different, it is not possible to directly ship any particular parts from Nokia DK to Nokia UK.
If you plan to return to Denmark at any point, you will have the opportunity to get your device sent in for repair through your retailer. Otherwise, I would recommend that you contact a UK Nokia service point so they can tell you whether they are able to repair it themselves or if there are any other service points in the UK that have the option to do that type of repair.

I would greatly appreciate if you could participate in a short survey about our service. The survey will greatly help me improve my services going forward.

You are always welcome to contact me again if you have any further questions, or if there is anything else I can assist you in.

Best regards

Amalie Andersen
Nokia Care