Thanks guys, it's working now but i'm not getting full integration with MSN I only have online/offline status and not away and invisible. Disabling MSN through 'Accounts' application doesn't seem to do anything either. I also keep on getting empty conversations list - I need to select SMS only and then select all messages again to have all my messages show up. In contacts, I see the small icon to indicate the contact's status and if they are on MSN, but if I go view the contact, the live address for msn is blank. I've changed the msn.service manager to haze already too the steps I did: remove all butterfly and python packages. installed libpurple0 and haze mc-tool added and enabled the account follow the instructions on 'Proper integration of telepathy accounts' rebooted. tried disabling enabling MSN via 'Accounts' I'll have another go starting from scratch when I get home, any suggestions?