Thread: N9 LOCKED!! what is default security code???
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MortenS is offline MortenS
2011-12-15 , 12:31
Posts: 57 | Thanked: 31 times | Joined on Dec 2009 @ Denmark
#23
Originally Posted by peterleinchen View Post
What did you expect?
An engineer wasting 2 days of searching/debugging/solving?

No way, the only thing they do (maybe can do) is a full flash. Together with wiping all data (which may/is also a security thing; they do not want / are allowed to see your data, right?). This is the standard (economic) strategy.
Hi Peter,

Yes - actually that is what I would do. As I've written earlier I'm not the only one with the problem - and it has been escallated in Nokia (confirmed several times, at least to my information).

How else would they reproduce the problem, than to test with a device that has it? But that's probably too optimistic, and can explain why they probably won't solve the problem. Consequence: when you don't deal with the root cause, you've got to solve the problem in the distribution/service channel, which is 10 times as expensive and which will cost on your image.
 

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