IRC is very easy to use, and #maemo addresses all sorts of concerns related to the platform and the tablets—not just developers. If they really are having trouble with IRC, then a Java client like the one from freenode will work for them. We already have a Jaiku feed cluttering up the homepage, we don't need another chat applet of some sort on there. #maemo is easy to get to and filled with people who know what they're talking about. Why try and move the help discussions away from where the knowledge is?