This is when you call back fishing for a discount. I hate UPS because of their brokerage fees for international shipments. They're #*$&listed with me just like Sony. Not only that but they couldn't guarantee delivery which kinda breaches why you made the sale. If you do call, be nice to the CSR - - it's the holiday season and they're just a pleb put under 50 layers of the people to the person who can actually do anything.