Thread: Nokia threatening to replace my N900 with an N8 or E7
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tremby is offline tremby
2012-01-25 , 10:10
Posts: 53 | Thanked: 20 times | Joined on Jan 2010
#1
My N900 broke. The phone is still in warranty so I'm not about to try a home repair.

I sent it back to the UK (I now live in Canada) and had an old friend send it onwards to Nokia for me. I specifically wrote in the package that I would not accept anything other than a full repair or a replacement N900: a different phone would absolutely not do.

Today I got this email:

As of yet the handset has not been sent to repair. This is because there is a high chance the device will be exchanged for either an N8 or an E7; both of which you have expressed you would not interested in.
She then asks for contact details -- I guess they either can't figure out how to dial my Canadian number I included or they've somehow dug up my old UK number.

Now, what do I need to say to convince them to do the repair or give me a new N900?

I don't want to let this go (I guess I could take the N8 or whatever and just throw it up on ebay unopened, but I'd really rather not). But I don't know exactly where I stand with regards to the warranty and the law so I don't know how to argue it.

Any tips?