That's really crappy business practice. I work for a freaking K-12 school district. We have 10 people in the IT department, only 3 of them work on the servers. We support somewhere around 9000 computers. Our web servers are expected to be up 7 days a week 365 days a year. I think the longest I've ever seen any of out outside visible web servers down was about 5 hours. If something breaks, someone gets called in. Doesn't matter if they're on vacation or not. Nokia is a multi-billion dollar company. Why the hell didn't they have some one on call. Especially right after a new firmware release.