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Conference bridge not getting touch tones.
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abyzthomas
2012-02-14 , 22:00
Posts: 307 | Thanked: 488 times | Joined on Sep 2010 @ USA around Chicago
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I was going to open a bug for the following, but I wanted to see if anyone else can reproduce this issue in USA. I just wanted to make sure it is not an issue with just my phone.
EXPECTED OUTCOME:
1. Dial a conference bridge number. eg:- AT&T USA. 1-866-285-7780 or 1-866-213-2185
2. AT&T answers the call and you will hear the announcement:
[Welcome to AT&T tele-conference. Please enter the access code followed by the # sign]
3. Enter the access code. AT&T accepts the access code and connects to the conference.
ACTUAL OUTCOME:
1. Dial a conference bridge number. eg:- AT&T USA. 1-866-285-7780 or 1-866-213-2185
2. AT&T answers the call and you will hear the announcement:
[Welcome to AT&T tele-conference. Please enter the access code followed by the # sign]
3. Enter the access code. You will hear key touch tone loud on your phone. AT&T never recognizes the keys. When you press the # sign, AT&T says you have entered an invalid number.
You can tell AT&T is not hearing the key tones because if you press keys during the initial announcement, it never stops when dialed from N9.
It stops announcement and connects to the conference correctly when calling from other phones.
When dialing my office and dialing extensions, it seems to work fine. It is just AT&T conf. bridge that I see and issue with.
If anyone from USA can try it I appreciate it. You don't really need my conf. id, because if you start dialing the announcement should stop.
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