Thread: N9/N950 Email/Mail for Exchange - Get help & give feedback here
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Sergey_Kashin is offline Sergey_Kashin
2012-02-15 , 14:42
Posts: 184 | Thanked: 327 times | Joined on Oct 2011 @ Nizhny Novgorod
#570
Originally Posted by nbedford View Post
Hi all,

My work have just updated there exhcange server form 2003 to 2010 and applied device policy, now my N9 wont sync I get following error message:

"Mandatory Mail for Exchange server policy failed. Access refused".

I thought N9 supported being a provisionable device and encryption?

But I found this in the log file
Code:
[1707] Feb 15 11:39:04 [Debug] AS_LIB :  Provision: applying the new policies... 
[1707] Feb 15 11:39:04 [Debug] General :  ProvisionableImpl: applying new policies from account 9 
[1707] Feb 15 11:39:04 [Debug] General :  Unsupported security setting from the server: aPolicies.requireStorageCardEncryption 
[1707] Feb 15 11:39:04 [Debug] General :  Unsupported security setting from the server: aPolicies.requireDeviceEncryption
Any ideas?
The problem is in the provisioning policies. Not all of them are supported by N9 and unfortunately your server is not accepting partial support. I'm not sure what do those policies means (there implementation is not my part of work ), but it seems that they got quite logical names "requireStorageCardEncryption" and "requireDeviceEncryption". The only thing that can be done here is changing the server settings (or try to use your device as "non-provisionable" device, but I don't think that your server will allow you to do it). I will ask collegues about that policy.

Originally Posted by Lumiaman View Post
I finally got Mfe to work on my white NOKIA N9. Initially it would ask me for a security code and required me to put one character and numbers, and after setting the security code it would give me an error and never synced. I was told its because my company requires all numbers security code for non-blackberry devices. Mfe is 2010. I bought Lumia 800 and told my IT that I have windows phone. They did something on the server side and now it works on Lumia 800 and N9!!!.

I still dont understand how iphone does it so well with corporate email. never had problem with that device.
Looks like some unsupported security policies were changed on the server

P.S.
About iPhone... [JOKE]The stupidiest idea is that it accepts all policies even if some of them are not supported by the phone :-D [/JOKE] Or an oposite option is that iPhone supports all security policies.
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Last edited by Sergey_Kashin; 2012-02-15 at 14:46.