Sadly, it's as if people take it personally if you criticize the brand they bought. I wish for the best but I don't hold my breath for long. I've said it from the start: I'm not married to any brand--I'll go to whatever platform provides me with what I want. I've done very well by that philosophy and I happily move on once the brand/platform fails me. It's just business anyway. In the end, the company doesn't care about me--why should I care about the company?