Is there any way you can go through an EU site? Do you have a friend/relative who could act as a land address, if need be? The reason i ask is that despite not being "marketed" in many states, it is for sale in the EU so the same rules must apply throughout. What was in your initial message?

Also, I think the EU consumer protection rules are more rigorous than those of North America, so while the above attitude is what we've all come to expect, hopefully the infrastructure will prevent such "douchy" outcomes.