i bought a laptop from bestbuy and got the 3 year warranty .. i had to take my laptop back because my keyboard wasnt working (even though i could have fixed it) ... well after 2 weeks with out it i got there so called new keyboard (which was obviously used ) and the Esc button was stuck down more broken than when i brought it in .. so they sent it back and i told them i wanted a NEW effin KEYBOARD they even wrote it on the work sheet they send with the laptop back to Tard Squad ... another 2 weeks went buy .. got back a brand new USED!! keyboard ..... i will never buy from them again ..