Are you sure it's laziness? ...Or could they, perhaps, just be sick and tired of Microsoft repeating the same, 'No, really! THIS time people will love it!' mantra and screwing salespeople out of sales when people go elsewhere for the devices they prefer? Seriously--I think people have been burned by Microsoft enough over the past decade or more with the garbage Microsoft puts out compared to their competition--and this time is really no different. Are you trying to blame the salespeople? Are you a Elop man?