Actually he's supposedly here to teach Nokia (and us all) a groundbreaking lesson:

"Make the software/hardware better and you'll sell more products and have less customer conflict."

Once Nokia sees this, they will stop creating all this trouble for themselves, and we'll have this thread to thank for it. An incrediably noble cause when you think about it!

Now if we only had a button to reward people for having an intuitive grasp of the obvious...