I said consumers are loyal, but practical and opportunistic. If Nokia can't deliver, they cant deliver. This doesn't make old Nokia customers less satisfied with their previous Nokia phones. That is not my experience. The majority of WP users are much more satisfied with their devices than the majority of Android users. The only ones satisfied with the Android are SGS2/3 users and Android mid end Sony Ericsson users (not high end). The majority of Android users have low end Samsung/HTC and none of those are satisfied, not even close compared with in the "old" days with a Nokia dumbphone.